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Recording Tab

The Recording tab enables you to manage the recordings for the object. You can perform the following actions:

Adding a Recording Certificate

To add a Recording Certificate, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click the IVR Profile to which you want to add the certificate.
  4. Select the Recording tab.
  5. In the Recording Certificates section, click Add.
  6. From the Select Certificate window, perform one of the following actions:
    • Select the check box next to the appropriate certificate, and click Add.
    • Click Cancel to discard any changes.
  7. Perform one of the following actions:
    • Click the Save button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Apply button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Cancel button to discard the changes.

Removing a Recording Certificate

To remove a Recording Certificate, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click the IVR Profile to which you want to remove the certificate.
  4. Select the Recording tab.
  5. In the Recording Certificates section, select the check box next to the certificate that you want to remove.
  6. Click Remove.
  7. Perform one of the following actions:
    • Click the Save button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Apply button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Cancel button to discard the changes.

Set the Recording Destinations

To set the Recording Destinations, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click the IVR Profile to which you want to create the recording file template.
  4. Select the Recording tab.
  5. In the Recording Destinations section, enter the values for the required destination parameters.
  6. Perform one of the following actions:
    • Click the Save button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Apply button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Cancel button to discard the changes.

Set the Additional Recording Parameters

The Additional Recording Parameters section enables you to apply audio tones to your recording.

To set the Recording Parameters, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click the IVR Profile to which you want to create the recording file template.
  4. Select the Recording tab.
  5. In the Additional Recording Parameters section, select the required parameters.
  6. Perform one of the following actions:
    • Click the Save button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Apply button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Cancel button to discard the changes.

Create the Recording File Name Template

The Recording File Name Template section enables you to override the recording-filename option in the TServer section of the SIP Server Application if it is already set.
To create the Recording File Name Template, perform the following actions:

  1. In the header, navigate to Configuration > System > Configuration Manager.
  2. Under Voice Platform, select Voice Platform Profiles.
  3. Click the IVR Profile to which you want to create the recording file template.
  4. Select the Recording tab.
  5. In the Recording File Name Template section, select the required recording parameters.
    The File Name Template field will populate with the parameters selected. For example, if you
    select ID, ANI, and Connection ID, the File Name Template will populate as $id$_$ani$_$connId$.
    Important
    There is a 260 character limit for the resulting file name from the template
    .
  6. Perform one of the following actions:
    • Click the Save button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Apply button to accept the changes and return to the Voice Platform Profiles list.
    • Click the Cancel button to discard the changes.

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This page was last modified on May 28, 2018, at 04:20.