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Journey Timeline

The Journey Timeline is a visual timeline representation of the Customer Journey map, depicting all the touch points of the customer for various services on different channels.

Some of the Timeline's key features include:


CM JourneyTimeline01.png

Filtering

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There are a number of filtering options available with Conversation Manager. You can filter by:

  • date
  • status
  • keywords
  • service type
  • state type

Customer Profile

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Customer Profile displays basic information about the customer. This feature is optional and can be switched off. You can also create custom profile data and can edit the visible data from your configuration settings.

KPIs and Journey Metrics

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With Conversation Manager, you can view KPIs for:

  • All Journeys (services)
  • Selected journey
  • All States (within a Journey)
  • Selected states


Other useful features include:

  • Data Visualizations
  • Alerts based on thresholds
  • Configurable KPIs
  • Navigation Trail to switch between all states and selected states

Journey Data

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With Conversation Manager, you can push data with:

  • Journeys (Services)
  • States (within a Journey)

All this data is sortable and includes a navigation trail to switch between all states and selected states.

Helpful Links

Topic Link
Using the Journey Timeline Journey Timeline Interface
Customizing the Customer Journey Customizing Journey Timeline
Journey Timeline Plugin for WDE (including source and binary downloads, and installing and running the sample) Journey Timeline Plugin for Workspace Desktop Edition

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This page was last modified on December 19, 2016, at 09:09.