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What does Conversation Manager deliver?

Conversation Manager delivers:

  • Customer context across time and across channels
  • A consistent experience across all channels
  • Ability to create and manage customer experience rules
  • Ability to track and share a single view of the customer

Key Differentiators

  • Ability to not only capture and share context, but to take action using business rules
  • Increased ability to cross-sell/up-sell products and services
  • Gain more control over customer interactions, insuring an improved customer experience
  • Better ability to control costs based on customer value

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This page was last modified on December 19, 2016, at 09:09.