What does Conversation Manager deliver?
Conversation Manager delivers:
- Customer context across time and across channels
- A consistent experience across all channels
- Ability to create and manage customer experience rules
- Ability to track and share a single view of the customer
- Ability to not only capture and share context, but to take action using business rules
- Increased ability to cross-sell/up-sell products and services
- Gain more control over customer interactions, insuring an improved customer experience
- Better ability to control costs based on customer value
This page was last edited on December 19, 2016, at 17:09.