9.0.003.11

9.x

Contact Center Advisor and Workforce Advisor is part of 9.x starting in 9.0.000.06.

Contact Center Advisor and Workforce Advisor Release Notes

Release Date	Release Type	Restrictions
05/31/22	Update

Contact Center Advisor and Workforce Advisor is platform-independent software. You can deploy the installation package on any operating system that Contact Center Advisor and Workforce Advisor supports.

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Pulse Advisors

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Mandatory installation step in new installations with Oracle–After you have deployed all the database schemas and have run the Contact Center Advisor/Workforce Advisor (CCAd/WA) installer, but before you start the XML Generator component for the first time, you must connect as the Advisors Platform schema owner and apply the advisors-platform-<version>_ValidateDatabaseInstall.sql script.
• Compatibility–This release is compatible with the following Advisors components:
  • Advisors Platform release 9.0.003.11
  • Advisors Genesys Adapter release 9.0.003.11
  • Frontline Advisor release 9.0.003.11

Resolved Issues

This release contains the following resolved issues:

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This release includes security fixes related to potential Apache Log4j vulnerabilities (CVE-2021-410, CVE-2019-17571). In particular, Log4j 1.2.17 has been replaced with reload4j 1.2.20. (PLT-8376)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.003.11.