Contact Center Advisor and Workforce Advisor 9.0.x Release Note

9.x

Contact Center Advisor and Workforce Advisor is part of 9.x starting in 9.0.000.06.

This Release Note applies to all 9.0.x releases of Contact Center Advisor and Workforce Advisor. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

[+] Note about release order

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

Release 9.0.0:

Release	Release Date	Release Type	Restrictions
9.0.003.11	05/31/22	Update
9.0.003.09	04/17/20	Update
9.0.003.04	08/05/19	Update
9.0.002.09	04/05/19	Hot Fix
9.0.002.03	12/21/18	General	Under Shipping Control
9.0.001.06	10/11/18	General	Under Shipping Control
9.0.000.10	08/09/18	Hot Fix
9.0.000.06	07/05/18	General	Under Shipping Control

Contact Center Advisor and Workforce Advisor is platform-independent software. You can deploy the installation package on any operating system that Contact Center Advisor and Workforce Advisor supports, as listed on the Pulse Advisors page in the Genesys Supported Operating Environment Reference Guide.

For information about changes to the Pulse Advisors operating environment in a specific release, see the What's New section for that release in the Advisors Platform Release Note.

For information about 8.5.x releases of Contact Center Advisor and Workforce Advisor, see the 8.5 Release Note (Cumulative).

Discontinued Support

[+] Note about discontinued items

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

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• MS SQL Server 2008

  Discontinued as of: 9.0.003.04

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Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of Contact Center Advisor and Workforce Advisor, including the issues that are specific to Localized (International) releases, at the following links:

• Known Issues and Recommendations
• Internationalization Issues

Related Resources

For additional information about Contact Center Advisor and Workforce Advisor, see the following documentation:

• The documentation related to this software is available from the Pulse Advisors product page.

• The Genesys Performance Management Advisors Deployment Guide provides details about installing and configuring Contact Center Advisor and Workforce Advisor.

• The Pulse Advisors page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for Pulse Advisors components.

Release Notes for other Genesys components are available here.