Changing Service Account Password

Software product name	Skills Management
Version Number	8.5.x and Above
Subject	Changing Service Account Password

Symptoms

• Web Service errors when logging into the websites
• 401 Authentication errors when connecting to Exchange
• Unable to validate security certificates

Resolution

Web Service errors when logging into the websites

• Open Internet Information Services (IIS),
  • Navigate to the Application Pools.
  • Right click on the Application Pool and select Advance Settings
    • Click on the ... next to the username listed under Identity to change the user details
• repeat for all of the Skills Management Application Pools

401 Authentication errors when connecting to Exchange

• Log into Performance DNA / Training Manager Portal as an Administrator
• Navigate to Systems Settings
  • On the General tab update the account details used for the Exchange integration.
  • Click Test Exchange Settings to validate the new credentials
• Click Save at the bottom of the page

If the Exchange / Outlook account has changed the Config file for the Email Messaging application my also need updating.

Unable to validate security certificates

This issue is generally caused by the login / Security services having incorrect user details and is resolved by updating the Application Pool user details.

Other credentials to check

The Windows server Invoker Service may also require a password update.

• Open the Services Window and locate the Invoker Service.
• Right click and select Properties
• In the Logon tab enter the updated user details.

Scheduled Tasks

• Open the Task Scheduler application.
• Open the Task Library and locate the schedule tasks
• Right click and select properties
• Update the Security Options with the new user details.

Repeat for all Skills Management tasks.