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Server Settings Options

Name Default Value Valid Values Takes Effect Description
SSML.Pause.IncrementDurationMillis 50 Integer After GUI restart Duration in milliseconds for the [pause] when rendering a prompt using SSML
Grammar.EmptyGrammar.RecognitionPhrase fish grammar String After GUI re-start String to configure the grammar sent to help troubleshooting when finding issues with the DTMF key ahead functionality.
Personas.Google.en-gb.TTSVoiceNames en-GB-Standard-A Comma separated Strings After GUI re-start Voice name for Google en-gb to display in the Persona>TTS Voices dropdown
Personas.Google.en-us.TTSVoiceNames en-US-Standard-B Comma separated Strings After GUI re-start Voice name for Google en-US to display in the Persona>TTS Voices dropdown
Personas.Google.es-mx.TTSVoiceNames es-ES-Standard-A Comma separated Strings After GUI re-start Voice name for Google es-ES to display in the Persona>TTS Voices dropdown
Personas.Google.fr-fr.TTSVoiceNames fr-FR-Standard-A Comma separated Strings After GUI re-start Voice name for Google fr-FR to display in the Persona>TTS Voices dropdown
Personas.Nuance.en-gb.TTSVoiceNames Daniel Comma separated Strings After GUI re-start Voice name for Nuance en-gb to display in the Persona>TTS Voices dropdown
Personas.Nuance.en-us.TTSVoiceNames Allison Comma separated Strings After GUI re-start Voice name for Nuance en-us to display in the Persona>TTS Voices dropdown
Personas.Nuance.es-mx.TTSVoiceNames Angelica Comma separated Strings After GUI re-start Voice name for Nuance es-mx to display in the Persona>TTS Voices dropdown
Personas.Nuance.fr-fr.TTSVoiceNames Audrey Comma separated Strings After GUI re-start Voice name for Nuance fr-fr to display in the Persona>TTS Voices dropdown
DialogEngine.JOPv3.BaseURL String After GUI re-start Base API URL for DialogEngine NLU runtime
DialogEngine.JOPv3.AuthBaseURL String After GUI re-start Base URL for authorisation and token retrieval for subsequent DialogEngine runtime requests.
DialogEngine.JOPv3.FetchTimeoutMillis 5000 Integer After GUI re-start Timeout for DialogEngine NLU runtime request/responses in milliseconds
DialogEngine.JOPv3.ClientID String After GUI re-start DialogEngine NLU model Client ID
DialogEngine.JOPv3.ClientSecret String After GUI re-start DialogEngine NLU model secret password
DialogEngine.JOPv2.APIKey String After GUI re-start Legacy Dialog Engine NLU API key password for request/response authentication
Resources.AllowedUploadAudioMimeTypes audio/x-wav, audio/vnd.wave, audio/wave, audio/wav Comma separated Strings After GUI re-start White list of allowed audio MIME types for GUI uploads when using Rich Media prompts.
Resources.AllowedUploadImageMimeTypes image/jpeg, image/x-ms-bmp, image/png, image/gif Comma separated Strings After GUI re-start White list of allowed image MIME types for GUI uploads when using Rich Media prompts.
Resources.AllowedUploadVideoMimeTypes video/quicktime, video/mp4, video/3gpp, video/x-ms-wmv, video/x-msvideo, video/x-flv Comma separated Strings After GUI re-start White list of allowed video MIME types for GUI uploads when using Rich Media prompts.
Resources.AllowedUploadContentTypes audio,image,text,application/octet-stream,application/x-zip-compressed,application/zip,application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,application/x-x509-ca-cert,video Comma separated Strings After GUI re-start Generic white list of all allowed MIME file types to upload through the GUI
Prompts.RetryTimeout.MaxAllowed 2 Integer After GUI re-start Maximum number of different retry prompts allowed per individual menu/question.
GenesysSDK.ConfigServer.IsTLSEnabled false String: true or false After GUI re-start Indicates IA whether the security TLS protocol is enabled for the connection with Genesys Config Server.
GenesysSDK.PlatformServer.IsTLSEnabled false String: true or false After GUI re-start Indicates IA whether the security TLS protocol is enabled for the connection with Genesys Platform Server.
DialogEngine.JOPv2.APIKey String After GUI re-start Legacy Dialog Engine API key for NLU model
DialogEngine.JOPv2.BaseURL String After GUI re-start Base API URL for Legacy Dialog Engine NLU runtime
DialogEngine.JOPv2.TimeoutMillis 1000 Integer After GUI re-start Timeout for Legacy Dialog Engine NLU runtime request/responses in milliseconds
DialogEngine.JOPv2.Username String After GUI re-start Legacy Dialog Engine NLU model username
DialogEngine.JOPv2.Password String After GUI re-start Legacy Dialog Engine NLU model password
Caching.ReloadGenesysServerCaches.HttpTimeout 5000 Integer After GUI re-start Number of milliseconds to wait for reloading the cache on all configured Genesys servers for IA
Vui.SessionTimeoutInMins 30 Integer After VUI re-start Maximum number of minutes that each VUI session can remain open with no activity before it times out.
VoiceXML.SSML.RulesTypeOverride Default String Choose which TTS engine and language is to be used. Depending on the TTS engine and language in use, GIA will attempt to pick the most specific vxml file for each playback type on the folder specified. For example, GoogleSS, NuanceVocalizer5. If no TTS engine is specified, the Default value is used.
VoiceXML.SSML.AlwaysUseSSML false String Support for interpreting SSML.
VoiceXML.SSML.Play.DynamicSSML false String Support for Dynamic SSML playback from NLU engines.

When true, the SSML tags are interpreted as SSML tags and played.

When false, the SSML tags are interpreted as string values .

GoogleASR.NBestValue.ConfidenceScoreBased false String The confidence level to pick up the best match value returned by ASR for bot interactions.

When set to True, the value that has the highest confidence score in the nbestEntries list is picked. When set to False, the first value in the nbestEntries list is picked without considering the confidence score.

GenesysSDK.ConfigServerRoles.UniversalFormat false String Support for 2-level role permission hierarchy for GAX 9.0.100.xx when true.

The default value of false avoids compatibility issues and is applicable for 3-level GAX role permissions.

GUI.Sites.ApplicationImage.MaxNestingLevels 50 Integer After GUI re-start When the graphical view of an application is large, an error, Sorry, nesting level is too high in module [insert app or module name here] is displayed. Increasing the value of the MaxNestingLevels field marginally will display the graphical view.
Warning

Increasing the value of this option can impact performance on the GUI server and could lead to OutOfMemoryErrors in the JVM.

Important
The GUI.ApplicationImage.MaxBoxesToShowPerLevel (default value 30) and GUI.ApplicationImage.MaxBoxesToShowOverall (default value 50) can also be used to control the Solution View modules diagram.
TurnBasedController.Active_Channel_preference false String: true or false After GUI re-start When set to true, GIA validates the customer input against the recognition phrases of the current active channel only.

If the flag is set to false, GIA validates the customer inputs against the recognition phrases in all channels.

VuiPreferences.AvailableLanguages.ASR en-gb,en-us,es-us,fr-fr After GUI re-start Add comma separated language code for ASR language support. If any new languages are added, add these following configuration options in server settings:
Key Sample Value (Update with values for the new supported languages)
Resources.Grammars.[lang].Alphas a:a,b:b,c:c,d:d,e:e,f:f,g:g,h:h,i:i,j:j,k:k,l:l,m:m,n:n,o:o,p:p,q:q,r:r,s:s,t:t,u:u,v:v,w:w,x:x,y:y,z:z
Resources.Grammars.[lang].Boolean true:yes,true:yeah,false:no,false:nope
Resources.Grammars.[lang].Digits 0:oh,0:zero,0:nought,1:one,2:two,3:three,4:four,5:five,6:six,7:seven,8:eight,9:nine

Menu Contoller VXML Settings

Starting from 9.0.111.x, Intelligent Automation allows configuring the Menu Controller VXML options from the UI instead of configuring them in the fish.properties file.

Name Default Value
MenuController.VXMLDefaults.speedvsaccuracy 0.5
MenuController.VXMLDefaults.bargeintype speech
MenuController.VXMLDefaults.audiofetchhint prefetch
MenuController.VXMLDefaults.audiomaxage 86400
MenuController.VXMLDefaults.audiomaxstale 0
MenuController.VXMLDefaults.documentfetchhint safe
MenuController.VXMLDefaults.documentmaxage 0
MenuController.VXMLDefaults.documentmaxstale 0
MenuController.VXMLDefaults.grammarfetchhint prefetch
MenuController.VXMLDefaults.grammarmaxage 86400
MenuController.VXMLDefaults.grammarmaxstale 0
MenuController.VXMLDefaults.objectfetchhint prefetch
MenuController.VXMLDefaults.objectmaxage 86400
MenuController.VXMLDefaults.objectmaxstale 0
MenuController.VXMLDefaults.scriptfetchhint prefetch
MenuController.VXMLDefaults.scriptmaxage 86400
MenuController.VXMLDefaults.scriptmaxstale 0
MenuController.VXMLDefaults.fetchaudiodelay 2000
MenuController.VXMLDefaults.fetchaudiominimum 2000
MenuController.VXMLDefaults.fetchtimeout 10000
MenuController.VXMLDefaults.universals none
MenuController.VXMLDefaults.maxnotoconfirms 2
MenuController.VXMLDefaults.confirmation_incompletetimeout 500
MenuController.VXMLDefaults.confirmation_maxspeechtimeout 5000
This page was last edited on November 16, 2022, at 04:26.
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