Server Settings Options
Name | Default Value | Valid Values | Takes Effect | Description | ||||||||
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SSML.Pause.IncrementDurationMillis | 50 | Integer | After GUI restart | Duration in milliseconds for the [pause] when rendering a prompt using SSML | ||||||||
Grammar.EmptyGrammar.RecognitionPhrase | fish grammar | String | After GUI re-start | String to configure the grammar sent to help troubleshooting when finding issues with the DTMF key ahead functionality. | ||||||||
Personas.Google.en-gb.TTSVoiceNames | en-GB-Standard-A | Comma separated Strings | After GUI re-start | Voice name for Google en-gb to display in the Persona>TTS Voices dropdown | ||||||||
Personas.Google.en-us.TTSVoiceNames | en-US-Standard-B | Comma separated Strings | After GUI re-start | Voice name for Google en-US to display in the Persona>TTS Voices dropdown | ||||||||
Personas.Google.es-mx.TTSVoiceNames | es-ES-Standard-A | Comma separated Strings | After GUI re-start | Voice name for Google es-ES to display in the Persona>TTS Voices dropdown | ||||||||
Personas.Google.fr-fr.TTSVoiceNames | fr-FR-Standard-A | Comma separated Strings | After GUI re-start | Voice name for Google fr-FR to display in the Persona>TTS Voices dropdown | ||||||||
Personas.Nuance.en-gb.TTSVoiceNames | Daniel | Comma separated Strings | After GUI re-start | Voice name for Nuance en-gb to display in the Persona>TTS Voices dropdown | ||||||||
Personas.Nuance.en-us.TTSVoiceNames | Allison | Comma separated Strings | After GUI re-start | Voice name for Nuance en-us to display in the Persona>TTS Voices dropdown | ||||||||
Personas.Nuance.es-mx.TTSVoiceNames | Angelica | Comma separated Strings | After GUI re-start | Voice name for Nuance es-mx to display in the Persona>TTS Voices dropdown | ||||||||
Personas.Nuance.fr-fr.TTSVoiceNames | Audrey | Comma separated Strings | After GUI re-start | Voice name for Nuance fr-fr to display in the Persona>TTS Voices dropdown | ||||||||
DialogEngine.JOPv3.BaseURL | String | After GUI re-start | Base API URL for DialogEngine NLU runtime | |||||||||
DialogEngine.JOPv3.AuthBaseURL | String | After GUI re-start | Base URL for authorisation and token retrieval for subsequent DialogEngine runtime requests. | |||||||||
DialogEngine.JOPv3.FetchTimeoutMillis | 5000 | Integer | After GUI re-start | Timeout for DialogEngine NLU runtime request/responses in milliseconds | ||||||||
DialogEngine.JOPv3.ClientID | String | After GUI re-start | DialogEngine NLU model Client ID | |||||||||
DialogEngine.JOPv3.ClientSecret | String | After GUI re-start | DialogEngine NLU model secret password | |||||||||
DialogEngine.JOPv2.APIKey | String | After GUI re-start | Legacy Dialog Engine NLU API key password for request/response authentication | |||||||||
Resources.AllowedUploadAudioMimeTypes | audio/x-wav, audio/vnd.wave, audio/wave, audio/wav | Comma separated Strings | After GUI re-start | White list of allowed audio MIME types for GUI uploads when using Rich Media prompts. | ||||||||
Resources.AllowedUploadImageMimeTypes | image/jpeg, image/x-ms-bmp, image/png, image/gif | Comma separated Strings | After GUI re-start | White list of allowed image MIME types for GUI uploads when using Rich Media prompts. | ||||||||
Resources.AllowedUploadVideoMimeTypes | video/quicktime, video/mp4, video/3gpp, video/x-ms-wmv, video/x-msvideo, video/x-flv | Comma separated Strings | After GUI re-start | White list of allowed video MIME types for GUI uploads when using Rich Media prompts. | ||||||||
Resources.AllowedUploadContentTypes | audio,image,text,application/octet-stream,application/x-zip-compressed,application/zip,application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,application/x-x509-ca-cert,video | Comma separated Strings | After GUI re-start | Generic white list of all allowed MIME file types to upload through the GUI | ||||||||
Prompts.RetryTimeout.MaxAllowed | 2 | Integer | After GUI re-start | Maximum number of different retry prompts allowed per individual menu/question. | ||||||||
GenesysSDK.ConfigServer.IsTLSEnabled | false | String: true or false | After GUI re-start | Indicates IA whether the security TLS protocol is enabled for the connection with Genesys Config Server. | ||||||||
GenesysSDK.PlatformServer.IsTLSEnabled | false | String: true or false | After GUI re-start | Indicates IA whether the security TLS protocol is enabled for the connection with Genesys Platform Server. | ||||||||
DialogEngine.JOPv2.APIKey | String | After GUI re-start | Legacy Dialog Engine API key for NLU model | |||||||||
DialogEngine.JOPv2.BaseURL | String | After GUI re-start | Base API URL for Legacy Dialog Engine NLU runtime | |||||||||
DialogEngine.JOPv2.TimeoutMillis | 1000 | Integer | After GUI re-start | Timeout for Legacy Dialog Engine NLU runtime request/responses in milliseconds | ||||||||
DialogEngine.JOPv2.Username | String | After GUI re-start | Legacy Dialog Engine NLU model username | |||||||||
DialogEngine.JOPv2.Password | String | After GUI re-start | Legacy Dialog Engine NLU model password | |||||||||
Caching.ReloadGenesysServerCaches.HttpTimeout | 5000 | Integer | After GUI re-start | Number of milliseconds to wait for reloading the cache on all configured Genesys servers for IA | ||||||||
Vui.SessionTimeoutInMins | 30 | Integer | After VUI re-start | Maximum number of minutes that each VUI session can remain open with no activity before it times out. | ||||||||
VoiceXML.SSML.RulesTypeOverride | Default | String | Choose which TTS engine and language is to be used. Depending on the TTS engine and language in use, GIA will attempt to pick the most specific vxml file for each playback type on the folder specified. For example, GoogleSS , NuanceVocalizer5 . If no TTS engine is specified, the Default value is used.
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VoiceXML.SSML.AlwaysUseSSML | false | String | Support for interpreting SSML. | |||||||||
VoiceXML.SSML.Play.DynamicSSML | false | String | Support for Dynamic SSML playback from NLU engines.
When true, the SSML tags are interpreted as SSML tags and played. When false, the SSML tags are interpreted as string values . | |||||||||
GoogleASR.NBestValue.ConfidenceScoreBased | false | String | The confidence level to pick up the best match value returned by ASR for bot interactions.
When set to True, the value that has the highest confidence score in the nbestEntries list is picked. When set to False, the first value in the nbestEntries list is picked without considering the confidence score. | |||||||||
GenesysSDK.ConfigServerRoles.UniversalFormat | false | String | Support for 2-level role permission hierarchy for GAX 9.0.100.xx when true.
The default value of false avoids compatibility issues and is applicable for 3-level GAX role permissions. | |||||||||
GUI.Sites.ApplicationImage.MaxNestingLevels | 50 | Integer | After GUI re-start | When the graphical view of an application is large, an error, Sorry, nesting level is too high in module [insert app or module name here] is displayed. Increasing the value of the MaxNestingLevels field marginally will display the graphical view.
Warning
Increasing the value of this option can impact performance on the GUI server and could lead to OutOfMemoryErrors in the JVM. Important The GUI.ApplicationImage.MaxBoxesToShowPerLevel (default value 30) and GUI.ApplicationImage.MaxBoxesToShowOverall (default value 50) can also be used to control the Solution View modules diagram.
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TurnBasedController.Active_Channel_preference | false | String: true or false | After GUI re-start | When set to true, GIA validates the customer input against the recognition phrases of the current active channel only. If the flag is set to false, GIA validates the customer inputs against the recognition phrases in all channels. | ||||||||
VuiPreferences.AvailableLanguages.ASR | en-gb,en-us,es-us,fr-fr | After GUI re-start | Add comma separated language code for ASR language support. If any new languages are added, add these following configuration options in server settings:
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Menu Contoller VXML Settings
Starting from 9.0.111.x, Intelligent Automation allows configuring the Menu Controller VXML options from the UI instead of configuring them in the fish.properties file.
Name | Default Value |
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MenuController.VXMLDefaults.speedvsaccuracy | 0.5 |
MenuController.VXMLDefaults.bargeintype | speech |
MenuController.VXMLDefaults.audiofetchhint | prefetch |
MenuController.VXMLDefaults.audiomaxage | 86400 |
MenuController.VXMLDefaults.audiomaxstale | 0 |
MenuController.VXMLDefaults.documentfetchhint | safe |
MenuController.VXMLDefaults.documentmaxage | 0 |
MenuController.VXMLDefaults.documentmaxstale | 0 |
MenuController.VXMLDefaults.grammarfetchhint | prefetch |
MenuController.VXMLDefaults.grammarmaxage | 86400 |
MenuController.VXMLDefaults.grammarmaxstale | 0 |
MenuController.VXMLDefaults.objectfetchhint | prefetch |
MenuController.VXMLDefaults.objectmaxage | 86400 |
MenuController.VXMLDefaults.objectmaxstale | 0 |
MenuController.VXMLDefaults.scriptfetchhint | prefetch |
MenuController.VXMLDefaults.scriptmaxage | 86400 |
MenuController.VXMLDefaults.scriptmaxstale | 0 |
MenuController.VXMLDefaults.fetchaudiodelay | 2000 |
MenuController.VXMLDefaults.fetchaudiominimum | 2000 |
MenuController.VXMLDefaults.fetchtimeout | 10000 |
MenuController.VXMLDefaults.universals | none |
MenuController.VXMLDefaults.maxnotoconfirms | 2 |
MenuController.VXMLDefaults.confirmation_incompletetimeout | 500 |
MenuController.VXMLDefaults.confirmation_maxspeechtimeout | 5000 |