Save and Activate the Category
When you create an empty category, it is saved automatically.
When you modify a category (name, description, conditional expression, and so on), you must save the category manually in order for the changes to be implemented in SMART.
SpeechMiner will only search for interactions associated with Active categories.
Before you begin
Procedure
- Click Save
The category is saved.
Related Topics
Categories
Introducing the Category Interface
Category Conditions
A saved category can be active or inactive. When an active category is applied to SpeechMiner, interactions can be assigned to it. When an inactive category is applied, it is saved in SpeechMiner but interactions cannot be assigned to it. This feature allows you to temporarily stop using a Category when you want to modify it.
Activating or deactivating a category allows you to temporarily stop using a category when it is not relevant. When SpeechMiner processes an interaction it checks every active category to see if it should be assigned to the interaction. To make processing faster and more efficient, Genesys recommends that you deactivate categories that are not required.
Activating or deactivating a parent category causes all of its subcategories to be activated or deactivated along with it.
Before you apply a new category to SpeechMiner, make sure it is active. Active Categories appear in the tree list in bold type.
Before you begin
Procedure
- To activate a category right-click the category and click Activate
- To deactivate a category, right-click the category and click Deactivate
The specific category is activated.
Related Topics
Categories
Introducing the Category Interface
Category Conditions