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Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.003

Instructs RAA to enable the AGT_CHAT_STATS table. To have RAA exclude chat data, remove this option from this section.


Section: agg
Default Value: 30min
Valid Values: 15min, 30min
Changes Take Effect: After restart

Specifies the lowest time level of aggregation, in minutes, for the AG2_*_SUBHR tables.

Reporting and Analytics Aggregates Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/17/20 Update X X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

The build year is now correctly stated in log files and in output from the -version command.  Previously in RAA release deployments, the build was stated as 2010, when it should have been 2020. (GCXI-2832)

Aggregation queries no longer fail in scenarios where the value of the sub-hour-interval option is changed from 15 minutes to 30 minutes after RAA has initialized. (GCXI-3065)

The CONSULT_RCV_WARM_INVITE_TIME column in the AGT_ID aggregate table is now populated with correct values. Previously in rare scenarios, incorrect values could appear in this column. (GCXI-3276)

The RAA enable-chat feature, which was introduced in RAA release and was supported only on deployments with Genesys Info Mart or later, is now supported on deployments with Genesys Info Mart release and later. (GCXI-3278)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

This page was last edited on August 13, 2020, at 11:17.
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