enable-gpr-fcr
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process.
Introduced: 8.5.002.00
Modified: 8.5.011.03
Enables the aggregate table ID_FCR (AG2_ID_FCR), which provides aggregate information to support reporting on Genesys Predictive Routing (GPR).
To have RAA exclude Predictive Reporting data, remove this option from this section. The table is not presented if feature is not enabled.
enable-available-features
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart
Introduced: 8.5.011
Enables all available features in the [agg-feature] section, with the exception of enable-gpr-fcr, which is enabled by this option only in release 8.5.011.02.
8.5.011.03
Reporting and Analytics Aggregates Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 03/25/20 | Update | X | X |
Helpful Links
Releases Info
Deployment Procedure
Product Documentation
Reporting and Analytics Aggregates
Genesys Products
What's New
This release contains the following new features and enhancements:
- Enhanced SUBHOUR aggregation — The performance of the lD_FCR, CAMPAIGN, and AGENT_CAMPAIGN aggregates for the first level (subhour) is enhanced in scenarios where SUBHOUR is not materialized. This results in improved performance of AG2_* _SUBHR views. (GCXI-2715)
Resolved Issues
This release contains the following resolved issues:
The enable-available-features option no longer activates the enable-gpr-fcr feature. This reduces resource consumption in scenarios where Genesys Predictive Routing (GPR) aggregation is not needed. For more information about enable-available-features, see the Genesys Customer Experience Insights Deployment Guide. To enable GPR aggregation, you can manually add enable-gpr-fcr to the [agg-feature] section. (GCXI-2780)
In scenarios where the healthCheck tool runs when any of the healthcheck (.agg*) files are not available, healthCheck now waits up to 30 seconds for the files to be created, before reporting an error. Previously in scenarios where the files were created with some delay, healthCheck reported that the files were missing. (GCXI-2764)
RAA upgrades on PostgreSQL and Microsoft SQL deployments now complete successfully. Previously, depending on timezone configuration, the upgrade could fail with an error message about a missing TO_BE_DELETED database object. (GCXI-2485)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.