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8.5.005.03

Reporting and Analytics Aggregates Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/21/18 General X X

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What's New

This release contains the following new features and enhancements:

  • Schema Enhancements — The following improvements in the RAA schema:
    • Asynchronous chat support — RAA now supports reporting on asynchronous (Async) chat sessions. Async chat sessions are sessions that last for a long period of time (potentially several days).
      The following changes support asynchronous (Async) chat: Two new aggregate tables (AGT_CHAT_AGENT and AGT_CHAT_AGENT_GRP) are added, and new columns are added to the AGT_CHAT_STATS table.
    • Callback aggregate table enhancements — A new metric, FORCE_DIALED, is added, which tracks calls that were force-dialed (or pushed) regardless of agent availability.
  • Logging Enhancements — The following improvements to RAA logging:
    • The SQL statement execution plan of a long query is now written to the log with the SEVERE log level when one of the writers processes aggregation for a period longer than the configured threshold (the value of deadlockThreshold in standalone mode, or the value of the option deadlock-threshold (in the [agg] section) when running in Genesys Info Mart). RAA stops in such cases.
    • Configurable warning thresholds are added: warningThreshold parameter for standalone mode, and a warning-threshold option (in the [agg] section) when in Genesys Info Mart. The default parameter value is 300 seconds (5 minutes). If the aggregation execution time exceeds the configured value, the SQL statement execution plan is written to the log with the log level WARNING.
    • When database interaction errors occur, the SQL query and parameter values are now added to the log (if logging is enabled).
    • When running in standalone mode, RAA log files are now enhanced as follows:
      • The local date, time, and timezone are appended to the record AGGREGATOR started.
      • The first letter of the severity level is added after the date of each log record. Severity levels are defined by Oracle, and are listed on the Oracle website.
  • Improvements to RAA command line parameter handling — RAA now supports parameters in command line with or without '='. For example, both of the following are now accepted:
    java -jar GIMAgg.jar -printQuery AGENT
    java -jar GIMAgg.jar -printQuery=AGENT


    Resolved Issues

    This release contains the following resolved issues:


    On PostgreSQL deployments where there are several time zones configured in RAA, the performance of readPending operations is improved. Previously in such scenarios, aggregation could be delayed. (GII-6429)


    On PostgreSQL deployments, RAA now creates missing indexes in Genesys Info Mart tables. Previously, missing indexes could cause aggregation to slow down or stop. (GII-6412)


    In PostgresSQL deployments the -updateAliases runtime parameter no longer fails in scenarios where Genesys Info Mart uses a private schema name (that is, a schema that is not public), unless the schema name is the same as the Info Mart account name (database user). However, if the GIM schema name differs from GIM user name, follow the instructions in the GII-6394 Known Issue. (GII-6394, GII-6404)


    When the aggregation process starts, it now correctly handles records in the AGR_NOTIFICATION table that Genesys Info Mart generated while the aggregation process was not running (and therefore not processing records from the AGR_NOTIFICATION table). With this enhancement, RAA now combines records having the same facts, tenant, ntf_filter, and intersection by periods.

    Previously, a significant number of such records were duplicated in the RAA tables. (GII-6369)



    Upgrade Notes

    Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

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This page was last modified on September 21, 2018, at 14:30.