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Section: agg-gim-thld-ID-IXN
Default Value: 5,15,3600,7200

Valid Values: a,b,c,d where each letter represents an integer from 0 to 2³¹-1 that represents one of the following thresholds:
  • a=short-abandoned threshold
  • b=acceptance threshold
  • c=response threshold
  • d=finish threshold
The sequence of values does not have to consist of increasing values.

Changes Take Effect: After start of the next aggregation cycle

Specifies four values that correspond respectively to the short-abandoned, acceptance, response, and finish thresholds.


Reporting and Analytics Aggregates Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/08/18 Update X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • The Pre-set Date Filter prompt now includes a new option, Week to Date. Select this option to generate a report containing data from the current week, beginning with the most recent Sunday.

Resolved Issues

This release contains the following resolved issues:

RAA now populates correct values in the ENTERED_OBJ_RES field of the ID aggregate table, as follows: For each Interaction, if the value of the Service Objective field in the Anchor Interaction Handling Attempt row is greater than 0, or if the RAA option default in the agg-gim-thld-ID-IXN section has a response threshold greater than 0 (3rd value, which is 0, if you do not specify a value), then RAA increments the value of ENTERED_OBJ_RES.

Previously, RAA instead used the logic: Service Objective >*=* 0. (GII-6408)

RAA now populates correct values for NO_INPUT_ERROR and NO_MATCH_ERROR in the SDR_SESS_BLOCK aggregate table. These values populate corresponding metrics in the Genesys CX Insights Blocks Summary Report. (GII-6405)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.


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This page was last modified on August 9, 2018, at 04:43.