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8.5.001.30

Reporting and Analytics Aggregates Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/03/17 General X X X X

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What's New

This release contains the following new features and enhancements:

  • RAA now supports Designer IVR reports in Genesys CX Insights. A new option, enable-sdr, is added in the agg-feature section of the Genesys Info Mart application. The new option enables creation and population of the following IVR-related aggregation views (and underlying tables):
    • AG2_SDR_SESSION_*
    • AG2_SDR_SESS_MILESTONE_*
    • AG2_SDR_SESS_BLOCK_*
    Changes you make to enable-sdr option setting take effect only after you restart Genesys Info Mart. AG2_SDR_* aggregates do not support tenant/timezone views in this release.


Resolved Issues

This release contains the following resolved issues:


AG2_CALLBACK tables and views are now supported in tenant and timezone views. Previously, if you created tenant views, RAA did not create them for AG2_CALLBACK aggregate tables or views. (GII-6020)




Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

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This page was last modified on March 3, 2017, at 10:35.