Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Reporting and Analytics Aggregates Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/07/16 General X X X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Support for Microsoft SQL Server Standard Edition:
    • Microsoft SQL deployments of RAA require Microsoft SQL Server 2008 R2 or later. See the Supported Operating Environment: Genesys Info Mart page for more detailed information and a list of all supported databases.
    • RAA now supports migration from old table storage layout (AG2_* tables) to new table storage layout (AGT_* tables and AG2_* views) on deployments with Microsoft SQL Server Standard Edition.
  • A new column, DESIRED_TS_TIME, is added to the CALLBACK_FACT_GI2 table, and is used to record the desired callback time (TIMESTAMP).
  • RAA has changed the way it queries the Genesys Info Mart PostgreSQL database on partitioned deployments; an additional WHERE clause (<table alias>.START_DATE_TIME_KEY BETWEEN <integer> AND <integer>) is added to allow PostgreSQL to optimize partition scans.

Resolved Issues

This release contains the following resolved issues:

Query hints are now added on Genesys Info Mart deployments with a non-partitioned Oracle database. Previously on Oracle deployments, query hints were applied only if the database was partitioned, and only if the option partitioned-gim in the agg-feature section was set. (GII-6006)

On PostgreSQL deployments, RAA now automatically sets the partition-gim option, which causes the partition-kit to be automatically applied on PostgreSQL. Genesys Info Mart always uses a partitioned schema on PostgreSQL deployments. On PostgreSQL deployments, the file is now ignored. (GII-6001)

On PostgreSQL deployments, RAA now creates larger partitions (35 days) for AGT tables. Previously, RAA created smaller partitions, which sometimes impacted performance. (GII-5999)

During RAA upgrade, the ms-sql-std-edition feature is now added correctly. Previously, when migrating from old table storage layout (AG2_* tables) to new table storage layout (AGT_* tables and AG2_* views) on some MSSQL standard edition deployments with more than one time zone, the upgrade could fail. (GII-5995)

In scenarios where an agent initiates a consultation call, and later releases the consultation, but does not release the call with the customer, RAA no longer reports the interaction as AGENT_DISCONNECT_FIRST. (GII-5988)

RAA storage migration now completes successfully. Previously, in some migration scenarios involving migrating RAA storage or splitting storage by media type, RAA failed with the following exception:

java.lang.SecurityException: class "$$EnhancerByCGLIB$$e13d34c0"'s signer information does not match signer information of other classes in the same package


Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

This page was last edited on December 22, 2016, at 14:56.


Comment on this article:

blog comments powered by Disqus