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Interaction Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/09/15 General X X X X

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What's New

This release contains the following new features and enhancements:

  • Now EventPartyRemoved, EventPlacedInQueue, and EventPlacedInWorkbin contain timestamps that show when the interaction was previously placed in a queue (specified in attr_old_queue). This feature enables Genesys real-time reporting (Stat Server) to provide additional metrics related to time in queue.
  • This release corrects an issue with strict checking of the Interaction Server database tables in ODBC mode. Now Interaction Server does not check fields for the NOT NULL constraint, allowing for more flexible structure and making ODBC mode consistent with DB Server mode. Specifically, the strict check caused issues with the "external_id" field, which by design may be either nullable or not nullable, allowing external interaction IDs to be either unique or non-unique.

Resolved Issues

This release contains the following resolved issues:

This release corrects the Server's behavior in switchover scenarios: previously, requests to the database were kept waiting while Interaction Server was in backup mode, then they were executed when the Server switched to primary again. This behavior sometimes caused interactions to become unreachable. (ESR-10593)

Interaction Server now consistently initializes the database properly during switchover to primary mode. Previously, Interaction Server sometimes failed to initialize the database after a switchover to backup mode that occurred while the connection to DB Server was not available. (ESR-10058)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on October 9, 2015, at 18:27.
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