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collect-request-counters

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately


If this option is set to 'true', Interaction Server will collect data regarding number of different client requests it receives from its clients. The server also collects counters of some internal operations that might be used to analyze the overall activity of the server. These counters are accessible through Interaction Server protocol (EventPing) or the 'health' web service.

collect-esp-error-counters

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately


If this option is set to 'true', Interaction Server collects data regarding the number of different errors that it sends in response to ESP (External Service Protocol) client requests. These counters are accessible through Interaction Server protocol (EventPing) or the 'health' web service.

collect-error-counters

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately


If this option is set to 'true', Interaction Server collects data regarding the number of different errors that it sends in response to client requests. These counters are accessible through Interaction Server protocol (EventPing) or the 'health' web service.

8.5.102.02

Interaction Server Release Notes

Release Date Release Type Restrictions AIX HP-UX PA HP-UX IPF Linux Solaris Windows
03/03/15 General X X X X

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List of Release Notes

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Server.

  • This release provides additional KPI counters for monitoring the number of requests of different types received from clients.
  • This release provides additional KPI counters for monitoring the number of error responses sent to clients, including ESP (External Service Protocol) errors.
  • This release provides a means for Interaction Server clients to request agent state from the server--for example, in order to synchronize the agent state across multiple connections. This is done by means of the new RequestAgentState and its response, EventAgentState, both of which are documented in the Platform SDK API Reference.
  • This release includes the following new configuration options:
    collect-error-counters
    collect-esp-error-counters
    collect-request-counters
  • With this release it is possible to set a limit on the number of records returned in response to RequestGetWorkbinContent. The limit may be set within the request attribute, and as an option in the configuration object of Workbin type. If both are present, the value from the request is applied. As part of this feature, the following option is added to the Workbin section of the workbin script object:
    max-workbin-interactions
    Default value: 200
    Valid Values: 50-1000
    Changes Take Effect: Immediately Specifies the maximum number of interactions returned in RequestGetWorkbinContent.This option works together with the Interaction Server option of the same name and the attribute attr_max_find_interactions of RequestGetWorkbinContent as follows:
    1. If attr_max_find_interactions is present in the request, Interaction Server uses its value. Otherwise,
    2. If the workbin option max-workbin-interactions is present, Interaction Server uses its value. Otherwise,
    3. If the Interaction Server option max-workbin-interactions is present, Interaction Server uses its value. Otherwise,
    4. Interaction Server uses the default value of 200.

    The attribute and both options have maximum possible values of 1000. For the attribute, the minimum value is 1.

  • With this release it is possible to set attributes in RequestGetWorkbinContent that specify a filtering condition and the order in which records are returned in response to the request.
  • Support of PostgreSQL database on Windows and Linux via an ODBC connection was added in this release. This requires using version 9.03.0400 of the client driver. Note: The use of PostgreSQL database via Genesys DB Server is not currently possible.
  • This release enables the following options from the log library:
    • enable-thread
    • throttle-period
    • throttle-threshold

The options are as described in the Framework 8.5 Configuration Options Reference Manual, except that the default value for enable-thread is true.


Corrections and Modifications

There are no corrections or modifications for this release.

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This page was last modified on November 23, 2016, at 15:30.