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Widgets Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/07/17 General Platform Independent

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Genesys Widgets

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Widgets will now honor the timeout value sent by Web Engagement or Engagement Manager during a proactive invite. Once this timeout value expires, the disposition code timeout will be sent, and the invite will be considered ignored.
  • Chat Widget can now accept configuration parameters from Web Engagement or Engagement Manager when a proactive Chat Invitation is offered. The features that can be dynamically configured include invitation text, timeout, chat registration data, and bypass registration forms if the user information is known.
  • Genesys Widgets now supports seamless integration with Genesys Web Engagement. Customers can now proactively offer Chat, Callback and Send Message widgets using business rules to customers based on monitoring of customer behavior on the web. For more information see Media Integration.
  • Genesys Widget can now publish a configurable set of Widget Events to Genesys Web Engagement or Engagement Manager. This feature will allow customers to monitor widget usage for reporting purposes and also take actions based on them via business rules.

Resolved Issues

This release contains the following resolved issues:

WebChat's confirm before closing dialog prompt (which is enabled by default) now only appears while the user is filling out the registration form and only if information has been entered into some of the fields. This feature can now be enabled or disabled by setting the webchat.confirmFormCloseEnabled configuration property. (CXW-755)

Callback can now be offered via the Channel Selector widget in the case of high Estimated Wait Time. In order to control the load to the contact center and avoid extensive wait time for customers, this new feature allows enterprises to disable Call Me Now / ASAP feature when wait times are higher. (CXW-675)

Disposition code is no longer sent twice to GWE server at the end of proactive chat. (CXW-672)

The webchat submit buttons no longer overlap into the footer area when viewing webchat in landscape mode on particularly small mobile device screens. (CXW-631)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 7, 2018, at 06:09.
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