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Widgets Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/10/17 General Platform Independent

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What's New

Widgets have been available under the Early Adopter Program as a Restricted release since February 2016. For a comprehensive list of all the features, please see the What's New section on the Widgets home page.

This release contains the following new features and enhancements:

  • Customers who are on a phone call will now be able to request co-browsing assistance from the agent via the Channel Selector Widget. Customers who are on a chat can continue to start a co-browse session directly from the Chat Widget.

Resolved Issues

This release contains the following resolved issues:

With this release, the widgets will no longer be visible to the agent during a co-browse session. (CXW-540)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 7, 2018, at 06:09.
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