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8.5.004.26

Widgets Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/10/17 General Platform Independent

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Widgets

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What's New

Important
Widgets have been available under the Early Adopter Program as a Restricted release since February 2016. For a comprehensive list of all the features, please see the What's New section on the Widgets home page.

This release contains the following new features and enhancements:

  • Customers who are on a phone call will now be able to request co-browsing assistance from the agent via the Channel Selector Widget. Customers who are on a chat can continue to start a co-browse session directly from the Chat Widget.



Resolved Issues

This release contains the following resolved issues:


With this release, the widgets will no longer be visible to the agent during a co-browse session. (CXW-540)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.004.26.

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This page was last modified on November 6, 2018, at 22:09.