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Genesys Knowledge Center CMS Release Notes

Genesys Knowledge Center CMS is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
10/07/19 General X X

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What's New

This release contains the following new features and enhancements:

  • The use of links within documents has improved. You can now remove an existing document link and create links from one section of a document to another section in the same document. Also, a warning will now appear in the document list and within the document itself if a link is broken (for example, the link is deleted and/or the document is unpublished). (GK-8287)
  • It is now possible to sort (by query and date) and filter (by originator and media channel) in the No answer view. (GK-8175)
  • The No Answer view has been improved by enabling you to analyze feedback from a larger pool of information. All No Answer search query results are clustered into topics. The large cluster helps you determine weak spots in your knowledge database. (GK-8058)
  • To improve navigation with in a document, it is now possible to create a Table of Contents (TOC) at the beginning of the document. The TOC can be used to navigate within the same document to text formatted as a header. In addition, you can now use an Anchor to create a link within the document to a different section within the same document. (GK-8313)

Resolved Issues

This release contains the following resolved issues:

CMS performance has increased significantly when the document list is long and when you restore data from backup files. (GK-8260)

When working with a new database (created using the latest CMS version), the category name length restriction no longer exists. Previously, the category name length was limited to 64 characters. (GK-8177)

When applying a Start date and Expiration date CMS considers the Knowledge Manager's local timezone. Previously Start date and Expiration date properties utilized GMT timezone to apply selected dates. (GK-8121)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 18, 2019, at 11:24.


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