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Genesys Knowledge Center CMS Release Notes

Genesys Knowledge Center CMS is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
04/21/19 General X X

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What's New

This release contains the following new features and enhancements:

  • It is now possible to filter using keywords in the list of No Answer historical items. (GK-7989)
  • It is now possible to sort (by document name and date) and filter (by document name, originator, search query, and type of feedback) the Standard Votes view to re-arrange data as needed. (GK-7995)
  • Votes view now provides a new visualization that enables you to analyze feedback in an aggregated way, by document name. This means that individual documents can now be expanded to show detailed data on feedback events for that particular document. (GK-8093)
  • Cross-Knowledge Base document linking now enables you to add references (links) that point to a document in another Knowledge base. This means that Knowledge Managers can access knowledge content not only from the Knowledge Base they are working on, but from any other Knowledge Base configured in the GKC CMS, assuming they have proper access rights. (GK-7964)

Resolved Issues

This release contains the following resolved issues:

The icon for "Published" documents in the document's History has been changed to match the icon found in the publication status. (GK-8113)

Knowledge Center CMS now provides the correct status to the Solutions Control Server. Previously, when the CMS was configured to work in HTTPS mode, it provided an incorrect status. (GK-8032)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 21, 2019, at 11:50.
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