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Genesys Knowledge Center CMS Release Notes

Genesys Knowledge Center CMS is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
01/31/19 General X X

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What's New

This release contains the following new features and enhancements:

  • New Status "Published":
    • A new status, "Published," is introduced as part of the approval and publishing workflow for knowledge documents in knowledge bases. (GK-7839)
    • You can now filter on the list of "Published" documents in the Documents view. (GK-7839)
  • New Entity Management Capability:
    • CMS now provides ways to define Entities within each Dictionary. Knowledge Managers are now able to create, update, and delete Entities, Values, and associated Synonyms for each value using this new functionality. (GK-7825)
  • Improved Template Management:
    • Now, when attempting to delete a template that is used in existing documents, the CMS displays a warning message and a list of knowledge bases that use this template in its documents. (GK-7810)
    • It is now possible to filter on the list of documents by the custom templates used. (GK-7810)

Resolved Issues

This release contains the following resolved issues:

Published documents now display document sections in the correct order. Previously, section ordering in published documents was different from how sections were ordered in the CMS template. (GK-7689)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 31, 2019, at 17:32.
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