Jump to: navigation, search

Genesys Web Engagement Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/31/19 General X X

Helpful Links

Releases Info

Product Documentation


Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • You can now add, remove, and modify Pacing Group configurations without being required to restart the Web Engagement service. (WM-8303)
  • Starting with this release, Web Engagement reporting does not require Genesys Data Processing Server. To support Web Engagement reporting, Pulse 9.0.x is required. The minimum compliant Pulse version is (WM-8305)
  • The following are prerequisites for Web Engagement 8.5.2 and must be installed separately:
    • Elasticsearch 6.8, to provide search indexing. (WM-8307)
    • Kibana 6.8.1 (external), to provide reporting analytics and visualizations. (WM-8306)
    • Cassandra 3.11, to provide database storage. (WM-8308)
  • Web Engagement now supports Windows Server 2016 and Hyper-V. See the Genesys Web Engagement page in the Genesys Supported Operating Environment Reference Guide for detailed information and a list of all supported operating systems. (WM-8317)
  • Starting with this release, the Sample Reporting Templates are no longer provided as a separate package. The templates are now located in the <GWE root>/tools/reporting_samples folder. (WM-8353)
  • Jetty is updated to version 9.4.18.v20190429. (WM-8313)
  • The version of Genesys Widgets deployed with Web Engagement is updated to (WM-8365)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on October 31, 2019, at 19:53.
Comments or questions about this documentation? Contact us for support!