In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.
Table AGT_SDR_SESSION_HOUR
Description
This table describes caller activity within an SDR session. The same columns and column descriptions apply to other AGT_SDR_SESSION_* tables.
- This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
- This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
- Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
- IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
- MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.
Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.
Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| DATE_TIME_KEY | int | X | -1 | ||
| SDR_CALL_DISPOSITION_KEY | int | X | -1 | ||
| SDR_CALL_TYPE_KEY | int | X | -1 | ||
| SDR_ENTRY_POINT_KEY | int | X | -1 | ||
| SDR_EXIT_POINT_KEY | int | X | -1 | ||
| SDR_APPLICATION_KEY | int | X | -1 | ||
| SDR_GEO_LOCATION_KEY | int | X | -1 | ||
| SDR_LANGUAGE_KEY | int | X | -1 | ||
| STRIKEOUT_SDR_MILESTONE_KEY | int | X | -1 | ||
| BAILOUT_SDR_MILESTONE_KEY | int | X | -1 | ||
| DEFLECTION_SDR_MILESTONE_KEY | int | X | -1 | ||
| FINAL_SDR_MILESTONE_KEY | int | X | -1 | ||
| DEFLECTION_SDR_MESSAGE_KEY | int | X | -1 | ||
| CALLS | int | ||||
| DURATION | int | ||||
| AS_DURATION | int | ||||
| SS_DURATION | int | ||||
| AS_TRANSFERRED | int | ||||
| AS_ENTERED | int | ||||
| SS_ENTERED | int | ||||
| AS_CONTAINED | int | ||||
| QUEUE_ABANDONED | int | ||||
| AGENT_ROUTED | int | ||||
| DN_ROUTED | int | ||||
| AGR_SET_KEY | int | X | X |
DATE_TIME_KEY
The surrogate key that is used to join this aggregate table to the DATE_TIME dimension table to identify the calendar date and 15-minute interval that correspond to the start of the aggregated interval.
SDR_CALL_DISPOSITION_KEY
The key that is used to join the SDR_CALL_DISPOSITION dimension to the fact tables.
SDR_CALL_TYPE_KEY
The key that is used to join the SDR_CALL_TYPE dimension to the fact tables.
SDR_ENTRY_POINT_KEY
The key that is used to join the SDR_ENTRY_POINT dimension to the fact tables.
SDR_EXIT_POINT_KEY
The key that is used to join the SDR_EXIT_POINT dimension to the fact tables.
SDR_APPLICATION_KEY
The key that is used to join the SDR_APPLICATION dimension to the fact tables.
SDR_GEO_LOCATION_KEY
The key that is used to join the SDR_GEO_LOCATION dimension to the fact tables.
SDR_LANGUAGE_KEY
The key that is used to join the SDR_LANGUAGE dimension to the fact tables.
STRIKEOUT_SDR_MILESTONE_KEY
The key that is used to join the STRIKEOUT milestone value in the SDR_MILESTONE dimension to the fact tables.
BAILOUT_SDR_MILESTONE_KEY
The key that is used to join the BAILOUT milestone value in the SDR_MILESTONE dimension to the fact tables.
DEFLECTION_SDR_MILESTONE_KEY
The key that is used to join the DEFLECTION MESSAGE_FILE value in the SDR_MILESTONE dimension to the fact tables.
FINAL_SDR_MILESTONE_KEY
The key that is used to join the FINAL milestone value in the SDR_MILESTONE dimension to the fact tables.
DEFLECTION_SDR_MESSAGE_KEY
The key that is used to join the DEFLECTION_MESSAGE value in the SDR_MESSAGE dimension to the fact tables.
CALLS
Introduced: Release 8.5.011
The total number of interactions that entered the Designer application during the reporting interval.
DURATION
Introduced: Release 8.5.011
The total amount of time that callers spent in the Designer application during the reporting interval.
AS_DURATION
Introduced: Release 8.5.011
The duration, in milliseconds, of the Assisted Service phase.
SS_DURATION
Introduced: Release 8.5.011
The duration, in milliseconds, of the Self-Service phase.
AS_TRANSFERRED
Introduced: Release 8.5.011
The total number of interactions that were transferred from the Self-Service phase to the Assisted-Service phase of the Designer application during the reporting interval.
AS_ENTERED
Introduced: Release 8.5.011
The total number of interactions that entered the Designer application in Assisted-Service.
SS_ENTERED
Introduced: Release 8.5.011
The total number of interactions that entered the Designer application in Self-Service.
AS_CONTAINED
Introduced: Release 8.5.011
The total number of interactions that entered the Designer application in Self-Service and were concluded without entering Assisted-Service.
QUEUE_ABANDONED
Introduced: Release 8.5.011
The total number of interactions that entered the Self-Service phase of the Designer application, requested Assisted-Service, and were subsequently abandoned while waiting in queue.
AGENT_ROUTED
Introduced: Release 8.5.011
The total number of interactions that entered the Self-Service phase of the Designer application and were later routed to an agent.
DN_ROUTED
Introduced: Release 8.5.011
The total number of interactions that entered the Self-Service phase of the Designer application and were later routed to a DN.
AGR_SET_KEY
The surrogate key that is used to join this aggregate table to the AGR_SET table.
Subject Areas
No subject area information available.