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RAA-SubjArea-AGTAgentGRP.png

AGT_AGENT_GRP Subject Area

AGT_AGENT_GRP Subject Area View Large

Subject Area Dimensional Model Tables

Table/View Description
AGT_AGENT_GRP_HOUR Agent group rollup of interaction handling based on key business attributes, such as customer segment, service type, and service subtype.
This page was last edited on January 10, 2020, at 18:53.

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