AGT_AGENT Subject Area
This subject area represents agent handling of interactions, based on key business attributes such as customer segment, service type, and service subtype.
AGT_AGENT Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| AGT_AGENT_HOUR | Rollup of agent handling of interactions, based on key business attributes such as customer segment, service type, and service subtype. |
This page was last edited on January 10, 2020, at 18:53.
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