Viewing Your Team's Status
The Team Status Bar displays team performance metrics and statistics.
ImportantAccess to metrics is controlled by user roles defined by your administrator (role-based access). Only metrics to which you have access are displayed in the Team view.
Your team’s status displays how many agents are logged in and other state information (for example, talking, available, not ready, wrap, hold, and the number of alerts).
This page was last edited on March 28, 2015, at 00:23.