This page was last edited on July 5, 2018, at 23:00.
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You can launch the Metric Graphing window from the dashboard in both Contact Center Advisor (CCAdv) and Workforce Advisor (WA). Use the Metric Graphing window to monitor graphs for trends and to determine the effectiveness of actions taken to resolve specific situations.
Metrics must first be enabled for graphing in the Administration module. Only metrics and business objects to which you have access are displayed on the dashboard (see Role-Based Access and Permissions). An administrator configures settings that determine which combinations of metrics and time profile values can be stored and then graphed.
To launch the Metric Graphing window:
See also: