User profiles are maintained in the Configuration Server. To access these profiles, please use the Genesys Administrator or Configuration Manager.
In the Genesys Configuration Manager and Genesys Administrator, users correspond to the
Person object. Users (persons) and roles must be assigned access to modules, as well as to contact centers, application groups, regions, and metrics.
Effective Date and
Expiration Date fields have been removed from the user profiles in Configuration Manager because they are not supported by the Configuration Manager for
Further information about creating and maintaining
Persons in the Genesys configuration environment can be found in: