Using a Previously Created Notification Message

To use an already-created notification message:

1. Select an agent or agents from the Resource Management window.
2. Do one of the following:
   • Click the New button under Notification.
   • Update information under Manage Skills, and then click Apply.
   • Select Logout from the Change Phone State drop-down list and then click Update to log out the selected agent(s).
3. If prompted, you can choose to show the agent(s) affected by your changes.
4. Select an existing notification template/message from the drop-down list. (This list is populated with the notification templates listed in the database.) The message is shown in the Message text box.
5. Optionally, edit the message. Edits cannot be saved from the Message text box. All changes must be made through the Administration module. The Save notification check box is not available when you choose to use a pre-existing message.
6. Click Send to send the notification.

See also Creating a New Notification Message.