Logging Out an Agent

To change an agent’s status to logged out:

1. Select the agent(s) you wish to log out.
2. Select Logout from the Change Phone State drop-down list and then click Update. A dialog box opens for you to confirm the action.
   • To see which agents are going to be logged out, select the Show Agents check box.

Once the notification dialog is displayed, you can do one of the following:

• Set up a notification.
• Click Submit at the bottom to log out the agent(s) without any notifications.
• To notify parties of the change of status, see Notifying Parties About Changes.
• To return to Resource Management without saving changes, click Cancel.

See also Selecting Agents.