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Notifying Agents About Changes

Notification templates provide explanations and reasons for the directives and actions taken from the Resource Management console.

A notification system in the Resource Management console enables you to communicate with agents. You can inform an agent or a group of agents about such things as:

  • Changes to their schedule
  • Unusual events that might occur
  • Measures being put in place to handle fluctuating call volumes

To start the notification process, select a set of agents and click the New button.

See also:

This page was last edited on December 2, 2014, at 19:46.
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