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Feedback

The Feedback API gives users a way to send feedback on how useful the responses were.

Important
The Feedback covered by this API conveys how relevant specific answers have been in response to the search questions. This kind of information is not available for browsing articles based on categories.

Authorization

The operations carried out by the Feedback API can be accessed by all roles.

No Answer

Description Marks a query as not having a valid answer in the knowledge base
URL /feedback/{kbId}/noAnswer
Method POST
Request Content-Type
Response Content-Type application/json
Role Any
URL IDs
Parameter Type Description
{kbId} String Knowledge base ID
URL parameters
Parameter Type Required Default Description
lang String Yes "_default" Language ID
sessionId String No Session ID
Request Search query, as described in "Search for answers" in the FAQ Retrieval API section
Parameter Type Required Default Description
query String Yes User query
categories String[] No Related categories
Response Empty
Notes If successful, 200 OK is returned. However, if the dataset already exists, 400 BAD REQUEST is returned.

Register Vote

Description Records the user rating for the document within the query
URL /feedback/{kbId}/documents/{docId}/vote
Method POST
Request Content-Type
Response Content-Type application/json
Role Any
URL IDs
Parameter Type Description
{kbId} String Knowledge base ID
{docId} String Document ID
URL Parameters
Parameter Type Required Default Description
relevant Boolean No true Was the search result relevant?
lang String No "_default" Language ID
sessionId String No Unique session ID
Request SearchRequest
Response Empty
Notes If successful, 200 OK is returned. However, if the dataset already exists, 400 BAD REQUEST is returned.

Register Vote for Query Results

Description Tallies request.likeDocId as a positive vote, as well as all of the documents from request.selection, excluding request.likeDocId as negative in relation to the request.
URL /feedback/{kbId}/documents/{docId}/advancevote
Method POST
Request Content-Type
Response Content-Type application/json
Role Any
URL IDs
Parameter Type Description
{kbId} String Knowledge base ID
{docId} String Document ID
URL Parameters
Parameter Type Required Default Description
lang String No "_default" Language ID
sessionId String No Unique session ID
Request AdvanceVote
Field Type Required Description
likeDocId String Yes ID of document for which a positive vote is being registered
selection String [] No ID ranges of documents for which a negative vote is being registered. Includes all IDs in the selection, including those documents for which a positive vote is being registered.
request SearchRequest Yes Original search request.
Response Empty
Notes If successful, 200 OK is returned. However, if the dataset already exists, 400 BAD REQUEST is returned.

Register Visit

Description Increments the counter of the viewed document
URL /feedback/{kbId}/documents/{docid}/visit
Method POST
Request Content-Type
Response Content-Type application/json
Role Any
URL IDs
Parameter Type Description
{kbId} String Knowledge base ID
{docId} String Unique document ID
URL parameters
Parameter Type Required Default Description
lang String No "_default" Language
sessionId String No Unique session ID for history tracking
Request SearchRequest
Response
Notes If successful, 200 OK is returned. However, if the dataset already exists, 400 BAD REQUEST is returned.
Retrieved from "https://docs.genesys.com/Documentation:KC:API:Feedback:8.5.0 (2019-06-20 12:13:01)"
This page was last modified on May 19, 2015, at 02:24.

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