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New Features by Release

Improvements to the IWD Business Process for ORS/Composer

A Pause block with a configurable delay has been added to the InvokeGRE workflow to guarantee that interaction updates will be received. By default, the delay value is set to 0. Previously during the task life cycle, when the Genesys Rules Engine changed interaction properties, ORS did not always have enough time to receive an acknowledgement of the changes from Interaction Server and so it continued executing the workflow. This could lead to unexpected behavior. For example, tasks might go to the ErrorHeld queue sporadically without visible reasons. There is more information here:

This page was last modified on August 16, 2018, at 09:12.


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