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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key

Table GX_SESSION_ENDPOINT


This table contains records that reflect the associations between endpoints and the login session. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

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Column List

Legend

Column Data Type P M F Description

ID

bigserial X X The unique, autonumbered ID of the record. This is the primary key.

AgentID

integer X The DBID of the agent (Person) configuration object. This always has the same value as in the related record in the G_LOGIN_SESSION table.

EndPointID

integer X The DBID of the agent's endpoint (DN) configuration object in Configuration Server. This value is 0 for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is 0.

EndPointType

integer The type of the endpoint (DN), as specified in Configuration Server. This value is 0 for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is 1.

QueueID

integer If the association between the agent's DN and a particular queue (ACDQ) is detected, then this field contains the DBID of the Queue (DN with type ACDQ) configuration object in Configuration Server. A value of NULL indicates that no association was detected.

QueueType

integer The type of the Queue (DN), as specified in Configuration Server. This field is not applicable (NULL) for interactions originating from Interaction Server.

PlaceID

integer The DBID of the Place configuration object in Configuration Server, if a Place object is configured.


In a SIP Cluster environment, the value for this field is NULL.

LoginSessionID

varchar(50) X The agent's login session ID (GUID). The same value as stored in G_LOGIN_SESSION.LOGINSESSIONID.

State

integer X The state of the association between the Endpoint and the Queue, in the agent's login session. May be active or terminated. If the agent logs out from a queue, with the login session not yet finished, then just the record related to the queue will be marked as terminated. One of the following values:
  • 0—terminated.
  • 1—active.


#DICTIONARY TYPE 82

Type

integer X The type of the record. One of the following values:
  • 0—agent_dn–The record was added without information about queue.
  • 1—queue–The record was added with queue specified.
  • 2—media–The record was added with specified media.


#DICTIONARY TYPE 12

Created

timestamp X The GMT-equivalent date and time when the association between endpoint (or endpoint and queue) and the agent's login session is detected.

Created_ts

integer The UTC-equivalent value of the CREATED field.

Created_tcode

integer A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Terminated

timestamp The GMT-equivalent date and time when the record was terminated; that is, the date and time when the association no longer exists.

Terminated_ts

integer The UTC-equivalent value of the TERMINATED field.

Terminated_tcode

integer A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

GSYS_DOMAIN

integer Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.

GSYS_PARTITION

integer A key that is used for partitioning.

GSYS_SYS_ID

integer System ID. Reserved for future use.

GSYS_SEQ

bigint Insert Sequence. Not unique.

GSYS_USEQ

bigint Update Sequence. Not unique.

GSYS_TS

timestamp Reserved

GSYS_TC

integer Reserved

GSYS_EXT_VCH1

varchar(255) A string value with the name of the media type for a 3rd Party Media interaction, as reported by Interaction Server.


When the field GSYS_EXT_INT1 indicates that this is a 3rd Party Media interaction (1000—Open Media), the stored string is the name of the media type. For example, "fax".
In a SIP Cluster environment, records the DN name.

GSYS_EXT_VCH2

varchar(255) Reserved

GSYS_EXT_INT1

integer The media type of this interaction. One of the following values:
  • 0—Unknown. Reserved for when ICON is unable to determine media type.
  • 1—Voice.
  • 2—Email.
  • 3—Chat.
  • 1000—Open Media.


#DICTIONARY TYPE 6

GSYS_EXT_INT2

integer Reserved


Index List

Index Name U C

IDX_SN_ENDP_AGID

X

IDX_SN_ENDP_LSEP

X

 

 

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This page was last modified on October 31, 2016, at 15:22.