Jump to: navigation, search

In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key

Table GO_ChainRec


This table contains the history of the chain/record processing, as reported by OCS. Changes to the chain state during chain processing result in the creation of a new record in this table. The record is inserted when information about chain state received from OCS. Records are never updated or deleted in this table.

Refer to Outbound Objects and Models in the Interaction Concentrator User's Guide for a description of outbound chain states and a graphic illustrating the Genesys Campaign Finite State Machine.

Tip
To assist you in preparing supplementary documentation, click the following link to download a comma-separated text file containing information such as the data types and descriptions for all columns in this table: Download a CSV file.

Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.

Column List

Legend

Column Data Type P M F Description
ID bigserial X X The unique, autonumbered ID of this record. This is the primary key.
ChainGUID varchar(64) X X The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during chain processing. Same as GO_CHAIN.CHAINGUID.
RecordHandle integer X The RecordHandle of the record that OCS uses.
State integer X The state of the chain as reported by the chain finite state machine (FSM). One of the following values:
  • 0—null–unloaded/terminated
  • 1—scheduled
  • 2—processing
  • 3—processed


#DICTIONARY TYPE 76

PrevState integer The state of the chain as reported by the chain finite state machine (FSM). One of the following values:
  • 0—null–unloaded/terminated
  • 1—scheduled
  • 2—processing
  • 3—processed


#DICTIONARY TYPE 76

PrevSEnter timestamp The GMT-equivalent date and time when the previous record was inserted into this table. This is taken from the Outbound Contact Server event.
PrevSEnter_ts integer The UTC-equivalent value of the PREVSENTER field. Milliseconds are truncated.
PrevSEnter_tcode integer A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.
Seq integer X The sequence number of the record within the same CHAINGUID.
Trans integer X The OCS event number.
Cause integer The cause of campaign (or chain) state change, as provided by OCS. Refer to G_Dictionary Values for a full listing of permissible values. The following selected values are described here in order to clarify their meaning:
  • 20—ChainRetrievedFromDB–Record selected from database (calling list).
  • 21—ChainCampaignUnloaded–Record unloaded due to whole campaign having been unloaded.
  • 24—ChainRejected–Preview mode only.
  • 25—ChainIsEmpty–All records in chain cancelled or chain cancelled.
  • 26—ChainFilterModified–Customer has changed dialing filter for the calling list. All scheduled chains are affected.
  • 39—ChainRecordAdded–Add record request from the desktop; adds a record to the chain which is currently in OCS buffers.


#DICTIONARY TYPE 75

AgentID integer The DBDID of the agent (person) configuration object that sent a request which produced activity in the OCS that resulted in a record being inserted into this table. This occurs only if the activity is known by OCS and is reported to ICON.
EndpointID integer The DBID of the DN configuration object from the agent that sent a request to OCS. See AGENTID, above. This occurs only if the activity is known by OCS and is reported to ICON.
DialingFilterID integer The DBID of the Dialing filter configuration object that OCS used if applicable activity is reported by OCS.
RecordType integer The record type as reported by OCS.
TreatmentID integer The DBID of the Treatment configuration object, as reported by OCS.
DialMode integer The dial mode of the campaign that OCS used to produce outbound activity.
Attempt integer The sequence number of the chain processing attempt.
SwitchId integer The DBID of the switch configuration object from OCS that produced activity during campaign processing.
CallAttID varchar(64) The call attempt GUID. This is generated and assigned by OCS. The GUID is unique for each outbound call producing attempt.
CPDResult integer The CPD result, as reported by OCS.
CallResult integer The final call result, as reported by OCS. Refer to G_Dictionary Values for a complete listing of permissible values.


#DICTIONARY TYPE 518

Added timestamp The GMT-equivalent date and time when the change in chain state was added to this table, as reported by OCS.
Added_ts integer The UTC-equivalent value of the ADDED field. Milliseconds are truncated.
Added_tcode integer A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.
GSYS_DOMAIN integer Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.
GSYS_PARTITION integer Key used for partitioning.
GSYS_SYS_ID integer System ID. Reserved for future use.
GSYS_SEQ bigint Insert Sequence. Not unique.
GSYS_USEQ bigint Update Sequence. Not unique.
GSYS_TS timestamp Reserved
GSYS_TC integer Reserved
GSYS_EXT_VCH1 varchar(255) Reserved
GSYS_EXT_VCH2 varchar(255) Reserved
GSYS_EXT_INT1 integer Reserved
GSYS_EXT_INT2 integer Reserved
This page was last edited on January 10, 2020, at 15:27.

Feedback

Comment on this article:

blog comments powered by Disqus