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Feature Configuration

Workspace Web Edition & Web Services provides a number of features that can be enabled or disabled by including a custom feature-definitions.json file in the main configuration folder. All Workspace Web Edition & Web Services nodes in a cluster must share the same feature configuration.

Supported Features

The following features are currently supported.

Name Description Assigned by default
api-provisioning-read General provisioning read Y
api-provisioning-write General provisioning write Y
api-voice API for the voice channel Y
api-voice-recording API for Voice Recording N
ui-supervisor-provisioning-routing UI to provision routing Y
ui-supervisor-provisioning-skill UI to provision skills Y
ui-supervisor-provisioning-user UI to provision users Y
ui-supervisor-recording UI to view call recordings Y
api-supervisor-recording API for call recording supervisor Y
api-supervisor-agent-control API for supervisors to control agent states N
api-supervisor-monitoring API for supervisors to monitor agents N
ui-supervisor-reporting UI to view contact center statistics Y
api-multimedia API for non-voice channels N
api-mobile-push-notifications API for Mobile push notification support N
ui-supervisor-add-user UI for supervisors to create users N
ui-supervisor-edit-user UI for supervisors to edit users N

Creating a Custom Feature Configuration File

Start of Procedure

  1. Create a file called feature-definitions.json.
  2. Copy the following text and paste it into the feature-definitions.json file:
  3. [
    {
         "id":"api-provisioning-read",
         "displayName":"API Provisioning Read", 
         "description":"General provisioning read",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"api-provisioning-write",
         "displayName":"API Provisioning Write", 
         "description":"General provisioning write",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"api-voice",
         "displayName":"Voice API", 
         "description":"API for Voice",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"api-voice-recording",
         "displayName":"Voice API Recording",
         "description":"API for Voice Recording",
         "autoAssignOnContactCenterCreate": false
    },
     
    {
         "id":"ui-supervisor-provisioning-routing",
         "displayName":"UI Supervisor Provisioning For Routing", 
         "description":"Routing Provisioning UI",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"ui-supervisor-provisioning-skill",
         "displayName":"UI Supervisor Skill Provisioning", 
         "description":"UI Supervisor Skill Provisioning",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"ui-supervisor-provisioning-user",
         "displayName":"UI Supervisor Provisioning User", 
         "description":"UI Supervisor Provisioning User",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"ui-supervisor-recording",
         "displayName":"UI Supervisor Recording", 
         "description":"UI For Call Recording Supervisor",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"api-supervisor-recording",
         "displayName":"API Supervisor Recording", 
         "description":"API For Call Recording Supervisor",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"api-supervisor-agent-control",
         "displayName":"API Supervisor Agent Control",
         "description":"API For Supervisors to Control Agent State",
         "autoAssignOnContactCenterCreate": false
    },
     
    {
         "id":"api-supervisor-monitoring",
         "displayName":"API Supervisor Monitoring",
         "description":"API For Supervisors to Monitor Agents",
         "autoAssignOnContactCenterCreate": false
    },
     
    {
         "id":"ui-supervisor-reporting",
         "displayName":"UI Supervisor Reporting", 
         "description":"UI For Reporting Supervisor",
         "autoAssignOnContactCenterCreate": true
    },
     
    {
         "id":"api-multimedia",
         "displayName":"Multimedia API", 
         "description":"API for Multimedia",
         "autoAssignOnContactCenterCreate": false
    },
     
    {
         "id":"api-mobile-push-notifications",
         "displayName":"Mobile Push Notifications API",
         "description":"API for Mobile push notification support",
         "autoAssignOnContactCenterCreate": false
    },
     
    {
         "id":"ui-supervisor-add-user",
         "displayName":"UI Supervisor Add User",
         "description":"UI For Supervisors to Create Users",
         "autoAssignOnContactCenterCreate": false
    },
     
    {
         "id":"ui-supervisor-edit-user",
         "displayName":"UI Supervisor Edit User",
         "description":"UI For Supervisors to Edit Users",
         "autoAssignOnContactCenterCreate": true
    }
    ]
  4. To enable a feature, change the value of the "autoAssignOnContactCenterCreate" property to true for that feature. To disable a feature, set the property to false.
  5. Save your changes and close the file.
  6. Copy the feature-definitions.json file to the configuration folder for each Workspace Web Edition & Web Services node in your solution. For example, $JETTY_HOME/genconfig/feature-definitions.json.
  7. Important
    If the Workspace Web Edition & Web Services node is running, logged in users will not see the feature configuration changes until they start a new session.

End of Procedure

This page was last modified on December 4, 2013, at 06:37.

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