Set Agent States Across all Channels
Contents
Use the following requests to set Agent States across all channels.
Ready for All Channels
Sets all of an agent's channel statuses to "Ready", meaning that the agent is ready to receive interaction invitations for all the agent's media channels.
Input Parameters
POST on /me
{ "operationName":"Ready" }
Output
Success
{ "status":"ok" }
Failure
{ "status":"error", "errorDescription":details }
NotReady For All Channels
Sets all of an agent's channel statuses to "NotReady", meaning that the agent is not ready to receive interaction invitations for any of the agent's media channels.
Input Parameters
POST on /me
{ "operationName":"NotReady" }
Output
Success
{ "status":"ok" }
Failure
{ "status":"error", "errorDescription":details }
DndOn
Activates the "Do Not Disturb" status. This applies to all devices and channels, and overrides statuses such as "Ready."
Input Parameters
POST on /me
{ "operationName":"DoNotDisturbOn" }
Output
Success
{ "status":"ok" }
See Cometd Notifications.
Failure
{ "status":"error", "errorDescription":details }
DndOff
Deactivates the "Do Not Disturb" status. This applies to all devices and channels, and overrides statuses such as "Ready."
Input Parameters
POST on /me
{ "operationName":"DoNotDisturbOff" }
Output
Success
{ "status":"ok" }
See Cometd Notifications.
Failure
{ "status":"error", "errorDescription":details }