Channels API

A channel represents a particular type of media such as e-mail or chat, but it can also represent specific online platforms such as Salesforce. Channels are linked to Features in a one-to-many relationship; a feature can have multiple channels, while each channel is only associated with one feature.

Web Services Agent States

file:HTCC851_WS_Agent_States.png

The following operations are supported on /me/subresources=* :

Operation Name	HTTP Operation	Description	Permissions
Overall User State	GET	Returns all of an Agent's channel and device states.	Agent

The following operations are supported on /me/devices:

Operation Name	HTTP Operation	Description	Permissions
Get All Devices	GET	Returns all of an Agent's device states.	Agent
Get a Particular Device	GET	Returns all of an Agent's specific device states.	Agent

The following operations are supported on /me/channels:

Operation Name	HTTP Operation	Description	Permissions
Get All Multimedia Channels	GET	Returns all of an Agent's channel states.	Agent
Get a Particular Multimedia Channel	GET	Returns all of an Agent's specific channel state.	Agent
Ready Channel	POST	Sets an Agent's channel to Ready.	Agent
NotReady Channel	POST	Sets an Agent's channel to NotReady.	Agent

The following operations are supported on /me:

Operation Name	HTTP Operation	Description	Permissions
Ready for all Channels	POST	Sets all user channels to 'Ready'.	Agent
NotReady for all Channels	POST	Sets all user channels to 'NotReady'.	Agent
DNDOn	POST	Activates Do Not Disturb.	Agent
DNDOff	POST	Deactivates Do Not Disturb.	Agent