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Configuring Genesys Widgets

Genesys Widgets supports multiple widgets including Webchat, Web Engagement, and Co-browse. You can configure all widgets and services in the same configuration object. When you add new Genesys products and services, you must update your Genesys Widgets configuration to enable those widgets.

After you deploy the Genesys Widgets on your website, configure the CX Widget by defining the global window._genesys JavaScript object.

To include the JavaScript script, you can choose one of the following options:

  • Place the script inline on your website; or
  • Place it in a separate JavaScript file, and then include the file on your page.

The following example is a basic view of the global Genesys Widgets configuration object:

<script>
 
        if(!window._genesys)window._genesys = {};
        if(!window._gt)window._gt = [];
 
        window._genesys.widgets = {
 
                main: {},
                webchat: {},
                cobrowse: {},
                gwe:{}
        };
 
</script>
 
// include widgets.min.js after defining your configuration options


The following example is a populated Widget configuration that includes configuration options for Webchat, SendMessage, Web Engagement (GWE), and Co-browse (GCB):

Important
Your configuration options must be defined on the page before widgets.min.js is loaded. Failing to do so may result in errors.
Tip
Note that Web Engagement and Co-browse is optional.
<script>
 
        if(!window._genesys)window._genesys = {};
        if(!window._gt)window._gt = [];
 
        window._genesys.widgets = {
                main: {
 
                        theme: "dark",
                        lang: "en",
                        i18n: "http://HOST:PORT/path/to/languages/file.json",
                        customStylesheetID: "<ANY_ID_NAME>",                      
                        mobileMode: 'auto',
                        mobileModeBreakpoint: 600
                        },
                webchat: {
 
                        apikey: "0123456789", // Used for Apigee service only
                        dataURL: "http://HOST:PORT/path/to/chat/service",
                        userData: {},
                        proactive: {
 
                                enabled: true,
                                idleTimer: 5,
                                cancelTimer: 30
                        },
                        chatButton: {
 
                                enabled: true,
                                template: false, 
                                openDelay: 1000,
                                effectDuration: 300,
                                hideDuringInvite: true
                        }
                },
                cobrowse: {
 
                        src: "<COBROWSE_SERVER_URL>/cobrowse/js/gcb.min.js",
                        url: "<COBROWSE_SERVER_URL>/cobrowse"
                },
               gwe: {
                       httpEndpoint: "http://<GWE_SERVER_URL>:<PORT>",
                       httpsEndpoint: "https://<GWE_SERVER_URL>:<PORT>",
                       dslResource: "http://HOST:PORT/path/to/domain-model.xml"
               },
              sendmessage: {
 
			SendMessageButton : {
 
				enabled: true,
                                template: false, 
                                openDelay: 1000,
                                effectDuration: 300
			},
                        apikey: "0123456789", // Used for Apigee service only
			dataURL: "http://HOST:PORT/path/to/sendmessage/service"
		},
        };
 
        (function(o){
	var f = function(){
		var d = o.location;
		o.aTags = o.aTags || [];
		for(var i=0;i<o.aTags.length;i++){
			var oTag = o.aTags[i];
			var fs = d.getElementsByTagName(oTag.type)[0], e;
			if(d.getElementById(oTag.id)) return; e = d.createElement(oTag.type); e.id = oTag.id;
			if(oTag.type == "script"){e.src = oTag.path;}
                        else{e.type = 'text/css';e.rel = 'stylesheet';e.href = oTag.path;}
			if(fs){fs.parentNode.insertBefore(e, fs);}else{d.head.appendChild(e);}
		}},ol = window.onload;
		if(o.onload){typeof window.onload != "function"?window.onload=f:window.onload=function(){ol();f();}}else f();
})({location: document, 
     onload: false, 
     aTags: [{type:"script", id:"genesys-cx-widget-script", path:"http://www.yourhost.com/path/to/widgets.min.js"}, 
		 {type:"link", id:"genesys-cx-widget-styles", path:"http://www.yourhost.com/path/to/widgets.min.css"}]});
 
</script>

Main Configuration

Genesys Widgets is a hub for multiple Genesys products and services. Some configuration options are set globally and therefore apply to all products and services running on the CX Widget platform. In the main application configuration you can configure options such as visual theme, language, and mobile support.

For detailed information on configuration options, see App Configuration Options.

Widget Configuration Options

For a complete list of Widget configuration options, please see Genesys Widgets Reference.

Launcher

Launcher is a sample page which shows how Genesys Widgets are displayed on any host website. With it, you can:

  • View Genesys Widgets with your own configuration.
  • Copy the Configuration Script; for example, using the details you entered on the form, configuration script is generated in the Need Configuration Script section. You can copy this script and use it in your website to launch Widgets.

How to use Launcher

Sidebar
To enable Sidebar plugin, select this check box in launcher. By default, Sidebar will be shown right side of the screen on Widgets startup. You can change these configurations by using the options shown under this section. Provide the sidebar channel configuration in the corresponding text area according to the Sidebar documentation or use the provided sample configuration links to prefill the sample data in the text area. Ensure that the channels defined here are enabled and configured as well.

Enable Live Assist (EWT)
Select the check box next to Enable Live Assist (EWT) to enable the ChannelSelector plugin. Enter the Stats URL followed by the virtual queue names to fetch the Estimated Wait Time details. Refer to the Channel Selector documentation for more information. To show Chat, SendMessage and CallUs channels in this plugin, please make sure that you select these plugins in this Launcher page.

Webchat
To enable it, select the check box next to Webchat. Enter the mandatory field URL (marked with an asterisk). Other values are optional and self explanatory.

Co-browse
To enable it, select the check box next to the Co-browse heading. Enter required fields (marked with an asterisk).

GWE
To enable it, select the check box next to the GWE heading. Enter required fields (marked with an asterisk).

Send Message
To enable it, select the check box next to the Send Message heading. Enter required fields (marked with an asterisk).

CallUs
Select the check box next to Call Us and provide the configuration data. Here, the Edit/Use Sample Config option is also provided and you can use this to prefill with the sample configuration and edit it for your own details. Ideally, call us is shown in the Live Assist widget or it can also be launched with bus command CallUs.open.

Callback
Select the check box next to Callback to include Callback and Calendar plugins. Enter the callback service provider URL field and other details as required. Ensure Enable Sidebar with Live Assist is selected.

Knowledge Center/Search
Select the check box next to Knowledge Center/Search to include the Knowledge Center plugin. Ensure that all the required details are entered and the sidebar plugin is enabled.

ClickToCall
Select this checkbox to enable ClickToCall plugin and enter the mandatory field URL (marked with an asterisk). Other values are optional and self explanatory.

Lazy Loading
Select the check box next to Enable Lazy loading to launch Widgets in the lazy load mode, otherwise they will be launched normally. At the minimum, Sidebar plugin show be enabled and configured with required channels to load it on Widgets startup.

Once all the necessary configuration details are entered, click on the Launch button to launch Widgets.

Launcher tool (click to enlarge)

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This page was last modified on July 27, 2018, at 09:14.