In Genesys Administrator, create and install the Reporting Server Application, as described in "Create and Install 8.5.x Applications" (step 4 of Steps to Migrate to GVP 8.5.0). Note: Do not restart the standby Reporting Server.
Use a graceful shutdown to stop the active Reporting Server.
Uninstall the Reporting Server. See <onlineblue>Steps b and <onlineblue>c above.
Note: Call data is not lost while both Reporting Servers are off line because the call handling components retain the data in their buffers.
In Genesys Administrator, reinstall the existing Resource Manager Application, as described in "Create and Install 8.5.x Applications" (step 4 of Steps to Migrate to GVP 8.5.0). Use the second option, Reuse Existing 8.5.x Applications.
Using Genesys Administrator, import the new Application template. A dialog appears to ask whether the you want to overwrite the existing data. Select No.
Restart the Resource Manger (cluster.mymemberid = 1).
Wait a few minutes to allow the calls that are in progress to complete.
Note: When you reuse the existing Resource Manager Application, you do not have to reassign the Logical Resource Groups (LRG). However, this is not recommended if your the platform has undergone major functional changes. In that case, create a new Resource Manager Application.
Check the status of port 5060 to ensure the Resource Manager is fully started:
On Windows, open the Command Line Console (CLC) and enter netstat -n -a | find “5060”.
On Linux, enter netstat -a | grep 5060.
The port should be in the LISTENING state and both the TCP and UDP ports should be allocated.
To prevent SIP transaction failures, check port status for 9801 (the port where the cluster heartbeat is detected and where replication occurs):
On Windows, open the CLC and enter netstat -n -a | find “9801”.
On Linux, enter netstat -a | grep 9801.
Upgrade the other Resource Manger in the HA pair (cluster.mymemberid = 2).
Migrate and provision your existing GVP 8.5.x resource groups, by using the Logical Resource Group Migration Tool (LRGMT) in Genesys Administrator.
See "Migrate the Resource Groups" (step 5 of Steps to Migrate to GVP 8.5.0).