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Migrating Without Service Interruption

Follow these steps to migrate GVP without service interruption.

Notes:
  • The Resource Manager must be deployed in either active-active or active-standby HA mode for this procedure to be completed successfully.
  • Genesys recommends that you execute the steps in the following procedure during low call traffic periods only.
    1.[+] Back Up the Configuration
    2.[+] Upgrade the Reporting Servers
    3.[+] Create the Reporting Server Database
    4.[+] Upgrade the Resource Manager
    5.[+] Migrate the Resource Groups
    6.[+] Upgrade the Media Control Platforms
    7.[+] Upgrade the Call Control Platforms

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This page was last modified on 11 July 2018, at 01:48.