Migrating Without Service Interruption
Follow these steps to migrate GVP without service interruption.
- The Resource Manager must be deployed in either active-active or active-standby HA mode for this procedure to be completed successfully.
- Genesys recommends that you execute the steps in the following procedure during low call traffic periods only.
1.[+] Back Up the Configuration
2.[+] Upgrade the Reporting Servers
3.[+] Create the Reporting Server Database
4.[+] Upgrade the Resource Manager
5.[+] Migrate the Resource Groups
6.[+] Upgrade the Media Control Platforms
7.[+] Upgrade the Call Control Platforms
This page was last modified on July 11, 2018, at 01:48.