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Using the SIP Voicemail Web Interface

You can reach the Web Page and access controls using the information below.

Objective Related procedures and actions
Reaching the Web Page To reach the Genesys SIP Voicemail main web page, open a web browser to this URL:


Resultset next.png See Accessing Your Voicemail in a Web Browser.

Using the Web Page The Genesys SIP Voicemail main web page displays the mailbox number in the upper right corner.

Your messages are listed in a table. Select or clear each message by clicking its check box (on the left side). The following commands appear above the table, as words or buttons:

Resultset next.png Genesys SIP Voicemail Web Page Commands Performance Intra-day Statistics

Resultset next.png Settings Dialog Box

Genesys SIP Voicemail Web Page Commands Performance Intra-day Statistics

Command Description
Logout Exits the Genesys SIP Voicemail main web page.
Show All Displays all your messages.
Show Unread Displays only messages that you have not heard.
Check All Selects all message check boxes.
Uncheck All Clears all check boxes.
Play Plays the selected message. A control strip appears, with these controls presented as familiar icons: Pause/Play, Stop, Full Back, Back, Forward, Full Forward, Mute, Volume. Your computer must have the proper hardware (such as a working speaker) and audio enabled.
Delete Erases the selected message(s) with no confirmation.
Settings Displays the Settings Dialog Box. Click on any of the three category bars to reveal its related setings.

Settings Dialog Box

Category Bar Setting Description
Passwordfields OldNew Confirm Enter old password.Enter new password (numbers only).Enter new password again.
Greetingsradio buttons StandardPersonalAbsence * Select a radio button to enable the corresponding greeting for callers to your mailbox who go to voicemail.
Othersmenus Time ZoneLanguage Select a locality in your time zone from the list.Select your preferred language from the list.
This page was last edited on July 17, 2020, at 16:12.
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