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Objects Installed with Sample Business Processes

Overview

Installing the sample Business Processes creates various objects in your environment, most of them being objects in the Configuration Layer.

Important
This page lists configuration objects by their Display Name. Where the Name differs from the Display Name, it is given in parentheses.


Common to Facebook and Twitter

These objects are used by both the Facebook and Twitter Business Processes and are installed with each of them.

  • Business Attributes: Contact Attribute
    • _umsMediaAccount
  • Capacity Rule
    • Default_Social_Media_Capacity_rule
  • Language
    • English for Sentiment Analysis (English_Sentiment)

Facebook

Business Process for Use with Facebook also installs the following objects:

  • Business Attributes: Contact Attributes
    • Facebook Actor ID (_facebookActorId)
    • Facebook Actor Name (_facebookActorName)
  • Business Attributes: Interaction Attributes
    • _facebookPostId
  • Business Attributes: Interaction Custom Properties
    • _facebookCommentId
    • _facebookInBufferBeforeTarget
    • _facebookInQueueAtTarget
    • _facebookPostId
  • Business Attributes: Media Type
    • facebook
    • facebookprivatemessage
    • facebooksession

Facebook with iWD Integration

  • Business Attributes: Interaction Custom Properties
    • desktop_actionable
    • desktop_influence
    • desktop_sentiment

RSS

  • Business Attributes: Contact Attribute
    • _rssItemAuthor
  • Business Attributes: Media Type
    • rss
  • Capacity Rule
    • Default_Social_Media_Capacity_rule
  • Language
    • English for Sentiment Analysis (English_Sentiment)

Twitter

Business Process for Use with Twitter also installs the following objects:

  • Business Attributes: Contact Attribute
    • Twitter User ID (_twitterFromUserId)
    • Twitter From Address (_twitterFrom Addr)
  • Business Attributes: Interaction Attribute
    • TwitterMsgId
  • Business Attributes: Media Type
    • twitter

Knowledge Manager Export Files

Installing any of the sample Business Processes also places the following files in \eServices DRAFT\Genesys Business process for use with <socialmedia>\KnowledgeManagerExport:

  • SentimentAndActionabilityScreeningRules.kme
  • EnglishSentiment.kme
  • Actionability.kme

Deployment and use of these files is described in the eServices 8.1 User's Guide.

  • For SentimentAndActionabilityScreeningRules.kme, see "Screening for Sentiment and Actionability" in the "Genesys Knowledge Management: Basics" chapter.
  • For EnglishSentiment.kme and Actionability.kme,see "Analyzing Sentiment and Actionability with Content Analyzer" in the "Genesys Knowledge Management: Content Analyzer" chapter.
This page was last modified on October 16, 2018, at 10:05.

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