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Protocols and Ports

The table below shows the protocols and ports used for interaction between the different servers in Genesys Skills Management deployment.

Port/Port Range From To Purpose Notes
80 or 443 End user's machines Skills Management Web Server Allow HTTP traffic from user's browsers to the server Port 443 if HTTPS is being used, Port 80 otherwise. If HTTPS is used a valid certificate will be required on the server.
1433 Web Server Skills Management Database Server Allow SQL traffic between Web and Database Servers If SQL server is running on a different port, please adjust accordingly.
2383 or 2382 Web Server Database Server Allow SSAS traffic between Web and Database servers Needs 2383 open (if default instance) or 2382 (if named instance).
135, 5000-5020 Web Server Skills Management Database Server Allow RPC Traffic between Web and Database Servers so that Microsoft Distributed Transaction Co-ordinator (MSDTC) can run RPC range can be configured more tightly if required - (see: https://support.microsoft.com/en-gb/kb/250367)
80 Web Server WFM Server (IEX) Allow Skills Management to access the NICE TV4 web services This is the default port for the TV4/Smart Sync services. It may be configured differently in your environment.
80 Training Manager End user's machines WFM Server (IEX) Allow Training Manager to access the NICE TV4 Web services This is the default port for the TV4/Smart Sync services. It may be configured differently in your environment.
80 Web Server WFM Server (Teleopti) Allow Skills Management to access the Teleopti web services This is the default for the Teleopti SDK. It may be configured differently in your environment.
80 Training Manager End user’s machines WFM Server (Teleopti) Allow Skills Management to access the Teleopti web services This is the default for the Teleopti SDK. It may be configured differently in your environment.
7610 Web Server Genesys Server hosting the EWM Capture Point Allow Skills Management to access the EWM Web Service Capture Point This is the default Capture Point port. Your capture point may be configured differently.
5007 Training Manager End user's machines WFM Server (Genesys) Allow Skills Management to access the Genesys WFM services This is the default port. It may be configured differently in your environment.
5007 Web Server WFM Server (Genesys) Allow Skills Management to access the Genesys WFM services This is the default port. It may be configured differently in your environment.
Retrieved from "https://docs.genesys.com/Documentation:GSA:SOO:Protocols:9.0 (2019-08-22 04:05:49)"
This page was last modified on April 10, 2019, at 04:15.

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