Monitoring Applications and Services
This section describes the basic monitoring of Genesys Skills Management applications and services.
The following scheduled tasks need to be running on 1(one) server, if the following features of the product are being used:
|Scheduled Task||Required for Performance DNA||Required for Training Manager/Portal||Notes|
|Skills Management PDR Email Review Window Check||YES||NO||Required for correct operation of PDR functionality within Performance DNA|
|Skills Management ProcessQueues||YES||YES||All of Skills Management|
|Skills Management WFM Hierarchy Refresh||NO||YES||Required for correct operation of Portal.|
|QMedia Sync Service||YES*||YES*||*Always needs to be running in multi-application server environments, where there is no shared storage between the servers.|
The Windows services below should also be monitored:
|Windows Service||Required for Performance DNA||Required for Training Manager/Portal||Notes|
|Skills Management Invoker||YES||YES||Used throughout Skills Management|
|DNA Import Service||YES**||NO||**Used if automated DNA imports are being used to automatically import KPI data into Performance DNA|
The applications and services will log problems and errors to text based log files. The location for these files can be specified at installation time. The level of logging can be configured for each individual application and service using their individual configuration files.