Jump to: navigation, search

Monitoring Applications and Services

This section describes the basic monitoring of Genesys Skills Management applications and services.

Monitoring

The following scheduled tasks need to be running on 1(one) server, if the following features of the product are being used:

Scheduled Task Required for Performance DNA Required for Training Manager/Portal Notes
Skills Management PDR Email Review Window Check YES NO Required for correct operation of PDR functionality within Performance DNA
Skills Management ProcessQueues YES YES All of Skills Management
Skills Management WFM Hierarchy Refresh NO YES Required for correct operation of Portal.
QMedia Sync Service YES* YES* *Always needs to be running in multi-application server environments, where there is no shared storage between the servers.


The Windows services below should also be monitored:

Windows Service Required for Performance DNA Required for Training Manager/Portal Notes
Skills Management Invoker YES YES Used throughout Skills Management
DNA Import Service YES** NO **Used if automated DNA imports are being used to automatically import KPI data into Performance DNA

Log Files

The applications and services will log problems and errors to text based log files. The location for these files can be specified at installation time. The level of logging can be configured for each individual application and service using their individual configuration files.

This page was last modified on April 10, 2019, at 04:15.

Feedback

Comment on this article:

blog comments powered by Disqus