Creating an Application Cluster in Configuration Manager

Important

If you do not require the auto-synchronization feature available in release 8.5.2, you can continue to use the cluster configuration for 8.5.1—click here for details. Only Genesys Rules Engine (GRE) supports the auto-synchronization feature.

You can use a Configuration Server application template Genesys_Rules_Engine_Application_Cluster to define a group of Genesys Rules Engine (GRE) or Genesys Web Engagement engines. Engines in the group must be all of the same type—either all GRE engines or all Genesys Web Engagement engines.

When a user deploys a package in GRAT, the deployment target list may contain cluster application names. Unlike release 8.5.1, partial deployments are possible when the allow-partial-deployment option in GRAT is set to value true. If this option is set to false, deployed packages are placed in service only after the deployment to all engines in the cluster is successful.

If deployment to any of the engines fails, details of the failure(s) are shown to the GRAT user and logged in the GRAT log. Partial deployments, where configured, are also displayed to the GRAT user and in the GRAT log.

Procedure

1. Import an application template of type Genesys_Rules_Engine_Application_Cluster, if one does not already exist in your environment.
2. Create a Configuration Server application of type Genesys_Rules_Engine_Application_Cluster.
3. Enter a host and other mandatory information.
Important
Host information is required by the configuration user interface, but it is not used.
4. Add as connections to this cluster application the engine applications you wish to treat as a cluster. For each connection be sure to select the Port ID for the Rules Engine Web Application (either GRE or Genesys Web Engagement).
5. Add the cluster application as a connection to the GRAT application.
6. Save the changes.

This cluster application will now appear in the Location drop-down list in the Deploy window of GRAT and rules authors can select it as a deployment target.