Scenarios

GMS Built-in

These are services that are executed in the Genesys Mobile Services server. They provides a specific business oriented functionality that can be tuned through configuration options. This service is used by external applications. Note: For all types of services, the gms_user HTTP Header is stored as part of the service data.

• Request-interaction (Simple Voice Inbound-Immediate Call)

Call Matching Services

These are services that provide a utility or composite Access Information related functionality to other services or applications. They are to be used in conjunction with the business services.

• Match-interaction
• Request-access

Access Number Allocation Call Flows

• Access Number Allocation Call Flows No Locking and Locking

Callback Services

The Callback services are executed in the Orchestration server, and managed in the Genesys Mobile Services server. See the Callback User's Guide for information about these scenarios.