Framework-Only Call Flows: Outbound
This page illustrates outbound voice call flows that Genesys Info Mart supports in deployments with a basic, Framework-only solution. This page does not illustrate Oubound Contact calls.
The following call flows are illustrated:
For other supported call flows, see Validated Voice Call Flows.
Agent dials outbound call
|This call topology shows a call flow example of a direct outbound call. An agent dials an off-switch number. After talking with an external party, the agent hangs up.
Technical Descriptors illustrated: