Tables with Limited Changes

Purpose: To provide a list of tables that experienced only general model changes between releases 7.6 and 8.x.

The changes in the following tables were limited to the audit-, time-, and purging-related fields. Otherwise, these tables did not experience major changes between releases 7.6 and 8.1:

• CALLING_LIST_METRIC_FACT
• CALL_RESULT
• CAMPAIGN_GROUP_SESSION_FACT
• CAMPAIGN_GROUP_STATE
• CAMPAIGN_GROUP_STATE_FACT
• CONTACT_INFO_TYPE
• DIALING_MODE
• INTERACTION_DESCRIPTOR (Note: Although the propagation mechanism changed for user data related fields, the names of the corresponding columns, such as CUSTOMER_SEGMENT, SERVICE_TYPE, SERVICE_SUBTYPE, and BUSINESS_RESULT, remain the same.)
• INTERACTION_RESOURCE_STATE
• INTERACTION_TYPE
• IXN_RESOURCE_STATE_FACT
• MEDIA_TYPE
• RECORD_FIELD_GROUP_1
• RECORD_FIELD_GROUP_2
• RECORD_STATUS
• RECORD_TYPE
• REQUESTED_SKILL
• REQUESTED_SKILL_COMBINATION
• RESOURCE_GROUP_COMBINATION
• RESOURCE_STATE
• RESOURCE_STATE_REASON
• ROUTING_TARGET
• TECHNICAL_DESCRIPTOR (Note: Because of the change in the model, TECHNICAL_RESULT is no longer based on interaction segment data.)
• TIME_ZONE

For information about general model changes, see:

• Database Schema Changes Overview
• Changes to Time-Related Tables and Fields
• Changes to User Data Tables and Fields