Customize Attribute Priority
To customize the priority of the attributes that UCS checks, both of the following conditions must be true:
The media type is specified in the interaction’s user data.
- The interaction’s media type is not e-mail, chat, or callback. In the typical case, this would be because the interactions are being submitted by a custom media server (built using the Genesys Media Interaction SDK Java or Open Media Interaction SDK Web Services).
To customize attribute priority,
- In Configuration Manager, open the Properties window for the desired attribute and go to its Annex tab. Create a settings section if it does not already exist.
- In the settings section, create an option called search-order-level. Give the option a numerical value to determine its priority in matching. Possible values are any integer in the range 0 (highest priority) to 127 (lowest priority). Two or more attributes can have the same priority.
This page was last modified on August 1, 2014, at 16:28.